How Can You Help Customers Prepare for IT Outages?

A business can use data backup and disaster recovery (BDR) software to avoid data loss during IT outages. Here's a closer look at the top five causes of IT outages and how managed service providers (MSPs) can help companies protect their sensitive data during these incidents.

Dan Kobialka, Contributing writer

January 20, 2015

2 Min Read
Is your business prepared for IT outages Disaster preparedness is vital for businesses of all sizes especially for those that want to avoid prolonged
Is your business prepared for IT outages? Disaster preparedness is vital for businesses of all sizes, especially for those that want to avoid prolonged service interruptions, and companies that prioritize disaster preparedness can find ways to protect their critical data during IT outages as well.

Is your business prepared for IT outages? Disaster preparedness is vital for businesses of all sizes, especially for those that want to avoid prolonged service interruptions, and companies that prioritize disaster preparedness can find ways to protect their critical data during IT outages as well.

Managed service providers (MSPs) can offer data backup and disaster recovery (BDR) solutions to help companies safeguard their sensitive data during IT outages. These service providers also can teach businesses about the different types of IT outages, and ultimately, help them prevent data loss.

Here’s a closer at some of the top causes of IT outages and how MSPs can help their customers overcome these challenges:

  1. Hardware failure and server issues – The top cause of IT outages, hardware failure and server issues can have far-flung effects on a business and its employees. MSPs can teach their customers about such problems to minimize their impact.

  2. Environmental disasters – Earthquakes, hurricanes and tornadoes are three of the most common environmental disasters that can cause IT outages, but data BDR solutions help ensure that a company’s data is safe, regardless of the conditions.

  3. Power outages – Power outages can happen anywhere, at any time, and an MSP that offers its customers a list of best practices for power outages can help them safeguard their critical data.

  4. Human error – Nobody’s perfect, but an MSP can work with its customers to help them minimize the risk of human error by developing effective disaster preparedness and recovery training programs.

  5. Software and backup failure – Using a state-of-the-art data BDR solution enables a business to eliminate software and backup failure dangers.

Help your customers get ready for IT outages. By doing so, an MSP can ensure that its customers’ data is safe at all times.

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

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About the Author(s)

Dan Kobialka

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

See more from Dan Kobialka
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