Cepra Chooses Nimsoft RMM, Service Desk for Managed Services

Cepra, a managed service provider for desktop, network and datacenter infrastructure, has chosen Nimsoft’s remote monitoring & management (RMM) and service desk solutions to support its Mexican customer base. The news is interesting because it involves two Nimsoft product lines coming together as a single support dashboard for Cepra.

Cepra’s choice of Nimsoft is a significant win for the RMM software provider, which CA Technologies acquired in 2010. Cepra has been offering its end-to-end IT solutions to the Mexican government and Mexico’s private sector companies for over two decades, meaning it’s one of the most trusted MSPs in the country.

Cepra’s customer base depends on the MSP to deliver cloud-based managed services, telecommunications systems, desktop management, a network operations center (NOC) and help desk, managed security services, field support, consulting services and project management. And now Cepra is depending on Nimsoft to help deliver the goods. Specifically, Cepra has deployed the Nimsoft Unified Manager IT Management-as-a-Service (ITMaaS) solution — a multi-tenant environment that includes infrastructure monitoring software and ITIL-based service management capabilities.

Cepra has tried to use other monitoring solutions but found them to be too complicated and too expensive. The main problem: Most solutions had to be installed and maintained at Cepra’s client sites, the company found. Nimsoft’s remote capabilities will eliminate that on-site need and help Cepra’s business customers in two ways.

Cepra is Nimsoft’s third customer in Mexico, joining GE Seguros S.A. de C.V., a financial and legal services firm, and ET Comunicaciones, a telecommunications and media company.