https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Uncategorized


ITIL: Little Acronym, Big Opportunity

  • Written by Joe Panettieri 1
  • October 1, 2007

Over the past few days, visitors to this site have been searching the term “ITIL” quite frequently. So I figured it was time to share some basic info about Information Technology Infrastructure Library (ITIL), and its importance to the managed services movement.

ITIL isn’t a technology, a service or a tool. Rather, ITIL is a collection of best practices for IT activities and processes. Although it was developed about 20 years ago, ITIL only became widely implemented in the past decade. Managed service providers don’t sell ITIL; instead, they adhere to its practices and philosophies in a wide range of activities from project management, systems design, change management and service delivery. Think of it as a template for IT management and services.

During meetings last week in San Jose, MSP Alliance President Charles Weaver indicated that ITIL would become increasingly important to service providers that want to give customers peace of mind. And you’ll notice that Entuity, an MSP Alliance member, pitches the importance of ITIL in its own company description (see the bottom of this press release).

Tags: Uncategorized

Most Recent


  • MSPmentor 501 2017 North America Rankings 100 to 51
    MSPmentor 501: 2017 North America Rankings 100 to 51
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 100 to 51
  • MSPmentor 501 2017 North America Rankings 200 to 151
    MSPmentor 501: 2017 North America Rankings 200 to 151
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 200 to 151
  • MSPmentor 501 2017 North America Rankings 150 to 101
    MSPmentor 501: 2017 North America Rankings 150 to 101
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 150 to 101
  • MSPmentor 501 2017 Edition  Asia Australia New Zealand  Top 25
    MSPmentor 501: 2017 Edition - Asia, Australia, New Zealand - Top 25
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the Top 25 managed service providers (MSPs) in Asia, Australia and New Zealand (AANZ).

3 comments

  1. Avatar Ann Lamanes October 2, 2007 @ 6:53 pm
    Reply

    Hello,

    I just saw your posting and thought I’d share a resource that might be of interest to your site visitors.

    Last year my company, Pink Elephant, released a white paper titled ‘ITIL, IT Governance amp; The Managed Service Provider’.

    The white paper examines the role of ITIL between the IT outsourcer and the customer organization. With increased requirements from customer organizations to have their external IT service providers aligning with ITIL to meet IT governance objectives, among several reasons, this paper arrives at a timely moment. It manages to explain why MSPs should start adopting ITIL and what customer organizations need to know about how ITIL functions in a MSP, and how this can impact IT service delivery.

    This paper is freely available on our site if you copy and paste this link into your browser:

    https://www.pinkelephant.com/NR/rdonlyres/CACF7591-183E-49F8-AC3F-995DC18EAECE/433/ITILITGovernanceTheMSPWhitePaperv42FINAL.pdf

    Regards,

    Ann Lamanes
    Manager, Public Relations
    Pink Elephant

  2. Avatar Jim Lancaster December 1, 2007 @ 12:49 am
    Reply

    My frustration with ITIL and COSO (and anyone remember FCAPS?) is that they are just frameworks. The are long on generalizations, and very short on specifics. They dictate what should be done, but not HOW. This problem is only compounded by the fact that the frameworks were designed with the enterprise in mind, while the world we service consists of small businesses. There has been almost no attempt to scale the frameworks down to our Lilliputian world. (Is COSO the lone exception?) Nevertheless, it is there and we have to deal with it. I just wish there was more written material available (at less than ITIL rates), and that some work was being put into a “reasonable standard of care” with specific processes and procedures like the AICPA provides for the accounting world.

  3. Avatar Rick Lemieux March 1, 2008 @ 7:22 pm
    Reply

    A couple more articles I think you readers will find interesting on this Managed Service provider topic.

    http://www.itsmsolutions.com/newsletters/DITYvol3iss47.htm

    http://www.itsmsolutions.com/newsletters/DITYvol4iss01.htm

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • ITIL: Little Acronym, Big Opportunity
    FinancialForce
  • Microsoft Inspire: News Summary for Day 3
  • Microsoft CEO Satya Nadella gives the 39Vision Keynote39 speech during a Microsoft Inspire event at the Verizon Center on July 10 2017 in Washington DC
    Microsoft Inspire 2017: 5 Must-Watch Sessions for Partners
  • Microsoft Inspire: Beyond Three Launch Vendors, Azure Stack to Provide Wider Ecosystem Opportunity

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

7 Channel People Making Waves This Week at Pax8, Canalys, Microsoft, Splunk, More

February 3, 2023

Post-TBI Acquisition, Partners Weigh the Future of AppDirect, TSDs

February 3, 2023

Juniper Networks Shows ‘Swagger’ with Ambitious Growth Strategy

February 3, 2023

Industry Perspectives

View all

How to Break Through the Growth Ceiling

February 1, 2023

5 Things to Look for in a UC Partner

January 31, 2023

The Benefits of Hiring an Investment Bank

January 30, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

How To Boost Your Business With White-Label UCaaS

February 28, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

Channel people making waves include: @RobTRae, @vasujakkal, @ReneeIMCloud, @garylsteele dlvr.it/ShvjQ3 https://t.co/yz09flzXvV

February 3, 2023
ChannelFutures

The slowdown in #publiccloud spending is real and it’s arrived at #AWSCloud and #GoogleCloud.… twitter.com/i/web/status/1…

February 3, 2023
ChannelFutures

#ZTW23: @ThreatLocker Gold Partners announced, deep dive into the dark web. dlvr.it/ShvFGF https://t.co/k68BfzLToq

February 3, 2023
ChannelFutures

Channel Partner Success Story: Forerunner Technologies - Learn how @NEC UNIVERGE BLUE Cloud Solutions enabled… twitter.com/i/web/status/1…

February 3, 2023
ChannelFutures

Partners and suppliers weighed in on the AppDirect-TBI acquisition and its implications for the channel.… twitter.com/i/web/status/1…

February 3, 2023
ChannelFutures

Read about @coxbusiness' acquisition of @Logicworks. dlvr.it/Shty4t https://t.co/3MaKai6SVr

February 3, 2023
ChannelFutures

Where in the world are the top MSPs?? Take a look at the infographic breakdown of 2022 #MSP501 winners by region >>… twitter.com/i/web/status/1…

February 3, 2023
ChannelFutures

.@SovosCompliance offers tips for how and when to revamp #partnerplans. dlvr.it/ShtDgv https://t.co/vPzajXnjee

February 3, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X