IT By Design’s Sunny Kaila

Sunny Kaila, founder and CEO, IT By Design, has built a thriving MSP business alongside his wife and business partner, Kam. ITBD is grounded in honesty, hard work, customer service and genuine partnership. Kaila leads the company with a mindset that sees opportunity where others see hurdles and isn’t afraid to embrace thoughtful risk when the time comes to make a leap of faith. Kaila challenges his entire team to think beyond what is happening right now, seeking the next innovative approach to every aspect of the business — from marketing to customer experience to operations. Perhaps equally as important as encouragement for his team and peers to embrace change, Kaila walks the talk — leading the business’ adoption of EOS and holding true to the tenets of that system to help drive efficiency in his burgeoning business. He advocates an open door policy across ITBD’s leadership team, willingly answering any and all questions during town halls.