Author

Charlene O Hanlon 1

Recent articles by Charlene O Hanlon 1

Clarity Brings Analytics as a Service Into Focus

Managed services providers know all too well success lies in differentiation. And in this brave new services world, it sometimes can be difficult to make your company stand out among its competitors.

Stephan Tallent director Managed Security Service Providers Americas at Fortinet

Fortinet Adds MSSP Training to GI Bill

Network security vendor Fortinet (FTNT) is giving its managed security service provider (MSSP) customers a chance to acquire highly trained and skilled workers through a new program that offers free certification training to former U.S. military personnel and pairs them with MSSPs looking for additional workers.

CEO Gerald Blackie says Kaseyas subscription software strategy is working along with a sharpened focus on vertical markets

Kaseya CEO: Software Subscription Model is Working

At the Kaseya Connect User Conference 2013, CEO Gerald Blackie and Chief Marketing Officer Bob Davis promote vertical market IT management suites to MSPs and corporate IT departments.

Building Clouds Inside a Swiss Mountain

Managed service providers are embracing cloud technologies either through leaps and bounds or with one foot dragging. Few, however, are finding cloud success 300 meters deep in the side of a mountain.

The Hills are Alive with … Data Centers?

I must admit, I’m having a “Sound of Music” moment. No, I’m not fleeing the Nazis or making lederhosen out of chintz drapes, but as I write this I have a pretty awesome view of the Swiss Alps.

Avaya Takes Wraps Off Custom Managed Communications Service

Avaya Takes Wraps Off Custom Managed Communications Service

Avaya is pulling the covers off a new custom managed communications offering aimed at the enterprise space and available through its channel partners. Avaya Communications Outsourcing Solutions provides custom managed voice and communications services to enterprise-size and larger companies that have aging infrastructure and either don’t want to replace or deal with the hassle of […]

Managed Services Mergers & Acquistions: Tips From Pros

Get a group of managed services providers in a room together and the talk invariably turns to mergers and acquisitions. It’s one of the ultimate goals for some small-business owners – that another company would find enough value in their business to actually want to acquire it.

N-able Backup Manager Update Emphasizes Virtualization, Cloud

N-able Backup Manager Update Emphasizes Virtualization, Cloud

N-able partners who use N-able Backup Manager will be treated to a slew of new features designed to help them make the leap further into virtualization and cloud services. The latest version of N-able Backup Manager includes support for virtualization that includes the ability for MSPs to do backups at the host level and do […]

Managed Print Services: Threat or Opportunity for MSPs?

Managed Print Services: Threat or Opportunity for MSPs?

One of the underlying conversations at the 2011 N-able Partner Summit involves managed print services. Indeed, two of the event’s sponsors are Oki and Xerox, which both have been putting on their managed print services game faces of late. In some ways, MSPs must now compete with printer and copier dealers. But Oki and Xerox also […]

N-able Challenge to MSPs: 100% Managed Services Growth in 2012

N-able Challenge to MSPs: 100% Managed Services Growth in 2012

N-able is tasking its managed services partners with the goal of 100 percent growth in the next year, matching the goal it set at its 2010 N-able Partner Conference but giving MSPs additional tools to help them get there a little easier. As a result of its funding partnership with private equity firm Accel-KKR, N-able […]

Siemens Builds Modular Services Offerings for MSPs, Partners

For those times when everything is simply too much, Siemens Enterprise Communications has created a set of offerings aimed at the MSP space that potentially enable service providers to offer modular services to their customers.

Metro Ethernet for the SMB Crowd, Courtesy of MegaPath

The proliferation of cloud computing, software as a service, VoIP and video communications has been a boon for companies that can handle the load on their networks. But for smaller companies, such bandwidth-intensive applications just don’t – or can’t – work on their existing connections. Enter Metro Ethernet.

Cloud Computing SLAs for the SMB Crowd

Cloud computing has gained a foothold among small and midsize companies because of its cost efficiencies and it ability to provide services that those companies might otherwise not be able to afford. But service level agreements have been elusive in the cloud space, leading many companies to shy away from moving their mission-critical apps outside the physical data center.

SolarWinds Targets Cisco Network Management

SolarWinds Targets Cisco Network Management

Networking management and monitoring software vendor SolarWinds has made upgrades to its Orion IP SLA Manager and Orion NetFlow Traffic Analyzer (NTA) modules to integrate more tightly with Cisco Systems offerings. Orion IP SLA Manager identifies site-specific or WAN-related network performance issues from the perspective of each remote site. The new release supports Cisco’s iCMP […]

Gartner: Customer Belt-Tightening Impacts Service Providers

Gartner: Customer Belt-Tightening Impacts Service Providers

Managed services have emerged as a popular way for companies to reduce both cost and IT footprint. But here’s the irony: The very traits that make managed services so compelling have also started to make margins shrink for services providers, according to Gartner, the research firm. Here are the details. According to research firm Gartner, […]

CloudShare, VMforce: One-two Punch?

CloudShare now has another offering in its collection of cloud services for end-customers. The latest move involves VMforce, the joint technology offering recently announced between VMware and Salesforce.com. Here are details.

Polycom, Juniper Partner On Managed Video

Videoconferencing vendor Polycom is again making inroads in the unified communications space through strategic alliances – this time with Juniper Networks. But there’s also a managed services story here, since more and more of these video partnerships ultimately target service providers. Here are some perspectives.

Global Crossing Leverages Juniper Hardware for Managed Services

IP communications provider Global Crossing has tapped Juniper Networks to help in its effort to provide a more robust managed services offering. Here are the details.

SingleHop Takes a Tandem Approach to Managed Services

SingleHop Takes a Tandem Approach to Managed Services

Web hosting provider SingleHop has a new partner program for resellers looking to jump into providing a managed hosting service to their customers. Here’s a look. The Chicago-based company has introduced Tandem, its first reseller program that provides all the bells and whistles of a managed hosting service, including a white-label control panel system for […]

Avaya to MSPs: Have It Your Way

Avaya to MSPs: Have It Your Way

Avaya is embracing a less-is-more philosophy regarding its managed services program for the channel. At its 2010 Global Sales and Americas Partner Conference this week in Nashville, Avaya unveiled a retooling of its managed services program. Here are the details. Dubbed Avaya Partner-Enabled Managed Services, the program enables partners to choose how involved they want […]