Managed services providers know all too well success lies in differentiation. And in this brave new services world, it sometimes can be difficult to make your company stand out among its competitors.
Charlene O Hanlon 1
Recent articles by Charlene O Hanlon 1
- January 27, 2014
Network security vendor Fortinet (FTNT) is giving its managed security service provider (MSSP) customers a chance to acquire highly trained and skilled workers through a new program that offers free certification training to former U.S. military personnel and pairs them with MSSPs looking for additional workers.
- April 30, 2013
At the Kaseya Connect User Conference 2013, CEO Gerald Blackie and Chief Marketing Officer Bob Davis promote vertical market IT management suites to MSPs and corporate IT departments.
- May 31, 2012
Managed service providers are embracing cloud technologies either through leaps and bounds or with one foot dragging. Few, however, are finding cloud success 300 meters deep in the side of a mountain.
- February 29, 2012
Avaya is pulling the covers off a new custom managed communications offering aimed at the enterprise space and available through its channel partners. Avaya Communications Outsourcing Solutions provides custom managed voice and communications services to enterprise-size and larger companies that have aging infrastructure and either don’t want to replace or deal with the hassle of […]
- October 17, 2011
Get a group of managed services providers in a room together and the talk invariably turns to mergers and acquisitions. It’s one of the ultimate goals for some small-business owners – that another company would find enough value in their business to actually want to acquire it.
- October 14, 2011
N-able partners who use N-able Backup Manager will be treated to a slew of new features designed to help them make the leap further into virtualization and cloud services. The latest version of N-able Backup Manager includes support for virtualization that includes the ability for MSPs to do backups at the host level and do […]
- October 13, 2011
One of the underlying conversations at the 2011 N-able Partner Summit involves managed print services. Indeed, two of the event’s sponsors are Oki and Xerox, which both have been putting on their managed print services game faces of late. In some ways, MSPs must now compete with printer and copier dealers. But Oki and Xerox also […]
- October 13, 2011
N-able is tasking its managed services partners with the goal of 100 percent growth in the next year, matching the goal it set at its 2010 N-able Partner Conference but giving MSPs additional tools to help them get there a little easier. As a result of its funding partnership with private equity firm Accel-KKR, N-able […]
- January 24, 2011
For those times when everything is simply too much, Siemens Enterprise Communications has created a set of offerings aimed at the MSP space that potentially enable service providers to offer modular services to their customers.
- January 5, 2011
The proliferation of cloud computing, software as a service, VoIP and video communications has been a boon for companies that can handle the load on their networks. But for smaller companies, such bandwidth-intensive applications just don’t – or can’t – work on their existing connections. Enter Metro Ethernet.
- October 20, 2010
Cloud computing has gained a foothold among small and midsize companies because of its cost efficiencies and it ability to provide services that those companies might otherwise not be able to afford. But service level agreements have been elusive in the cloud space, leading many companies to shy away from moving their mission-critical apps outside the physical data center.
- August 16, 2010
Networking management and monitoring software vendor SolarWinds has made upgrades to its Orion IP SLA Manager and Orion NetFlow Traffic Analyzer (NTA) modules to integrate more tightly with Cisco Systems offerings. Orion IP SLA Manager identifies site-specific or WAN-related network performance issues from the perspective of each remote site. The new release supports Cisco’s iCMP […]
- July 8, 2010
Managed services have emerged as a popular way for companies to reduce both cost and IT footprint. But here’s the irony: The very traits that make managed services so compelling have also started to make margins shrink for services providers, according to Gartner, the research firm. Here are the details. According to research firm Gartner, […]
- April 28, 2010
CloudShare now has another offering in its collection of cloud services for end-customers. The latest move involves VMforce, the joint technology offering recently announced between VMware and Salesforce.com. Here are details.
- January 25, 2010
Videoconferencing vendor Polycom is again making inroads in the unified communications space through strategic alliances – this time with Juniper Networks. But there’s also a managed services story here, since more and more of these video partnerships ultimately target service providers. Here are some perspectives.
- January 14, 2010
IP communications provider Global Crossing has tapped Juniper Networks to help in its effort to provide a more robust managed services offering. Here are the details.
- December 15, 2009
Web hosting provider SingleHop has a new partner program for resellers looking to jump into providing a managed hosting service to their customers. Here’s a look. The Chicago-based company has introduced Tandem, its first reseller program that provides all the bells and whistles of a managed hosting service, including a white-label control panel system for […]
- October 14, 2009
Avaya is embracing a less-is-more philosophy regarding its managed services program for the channel. At its 2010 Global Sales and Americas Partner Conference this week in Nashville, Avaya unveiled a retooling of its managed services program. Here are the details. Dubbed Avaya Partner-Enabled Managed Services, the program enables partners to choose how involved they want […]