UCaaS 101: Building a Unified Communications as a Service Practice

Available On Demand

One of the biggest obstacles in any organization is communications burdened by antiquated phone systems and the often-manual process of communicating with customers, suppliers, partners and colleagues.

Frost & Sullivan believes that effective business communications, tightly integrated with core business workflows and applications, are fundamental to the success of every company. While this fact should encourage businesses to make communications the focus of their digital transformation efforts, communications solutions are often overlooked. Implementing a consolidated unified communications and collaboration solution can increase employee productivity, and when integrated with business applications employees use every day – companies can achieve the goal of digital transformation.

Join Theresa Caragol, Channel Futures contributor and CEO of AchieveUnite along with Brian Gilman, VP of Product Marketing at Vonage, as they discuss how companies can leverage UCaaS to accommodate employee and customer communications needs as part of their digital transformation journey.

You’ll specifically learn:

• What is unified communications as a service (UCaaS)
• Why companies are moving communications to the cloud
• Benefits that communications transformation will bring to businesses
• How you can build a UCaaS practice efficiently and expeditiously

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Speakers:

 Brian Gilman, Vice President, Product Marketing, Vonage

Brian Gilman is the VP of Product Marketing at Vonage. In this role, Brian is responsible for the go-to-market vision and strategy for the Vonage Business portfolio. Spending more than a decade building solutions-based marketing functions, Brian has a proven record of success in developing and implementing strategic B2B marketing plans and engaging in high-touch sales activities within the communications and collaboration markets.

Prior to his tenure at Vonage, Brian has held leadership positions with leading telecom, contact center, and collaboration providers, including Avaya, Dimension Data, Polycom and Vidyo. In addition to his marketing experience, Brian has also produced more than 1,000 pages of telecom research that has been highlighted by the US Internet Council, Business 2.0, and Exploration and Production- Oil and Gas Review. Brian holds a BA in Economics from the University of North Carolina at Chapel Hill.

 Theresa Caragol, Channel Futures Contributor

Theresa Caragol is founder and principal consultant of Theresa Caragol Consulting, LLC, and Achieve Unite a strategic advisory firm that provides business acceleration services to global enterprises including partner and channel development, go-to-market planning, M&A channel integration and executive learning forums. She has more than 20 years’ experience in building and managing multi-million dollar indirect channel teams and strategic alliance business and programs from inception to sales success. Prior to founding TCC, Theresa held senior executive roles at Extreme Networks, Ciena and Nortel.