The 2022 MSP Challenge: Scale Service Delivery Despite the Talent Gap

Demand for IT managed services continues to expand with the MSP market projected to grow by $90 billion through 2026¹. To capitalize on that growing demand, service providers need to be well-positioned to ensure comprehensive support and high efficiency levels.

At the 2021 Channel Futures MSP Summit, a panel of MSP501 members sited automating business processes, managing the talent gap, and providing excellent customer service as the critical priorities for 2022.

So how do you improve and streamline IT management, provide round-the-clock coverage, and scale service delivery in these challenging times?

Join Christopher Luise, CEO from MSP501 member ADNET Technologies, with Craig Fulton and Brian Troy from ConnectWise to hear how top performing MSPs are increasing productivity with automation and achieving greater tech accountability despite the workforce shortage. They will share their tips on how to:

• Improve staff utilization and avoid wasted resources and spending.
• Scale your service delivery team despite the current talent gap
• Improve client engagement and capture more client revenue

¹Source: The SMB Opportunity for MSPs: 2021-2026 – ConnectWise, Dec 2021

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Speakers: 

Christopher Luise,
Chief Executive Officer, ADNET Technologies

Christopher J. Luise co-founded ADNET Technologies in 1991. As CEO of ADNET, Luise is responsible for the strategic vision of the organization. Early in his career, Luise worked for several years as vice president responsible for new business development. In 1995, he left ADNET and spent the next 13 years driving innovative, technology-based solutions in the U.S., Europe, Latin America, and Asia as group CIO and later CEO for a Global Financial Services organization. Luise returned to ADNET as an executive-level leader in 2008.

Luise leverages over 30 years of experience and proven leadership in global business and Information Technology operations. Throughout his career, Luise has focused on developing progressive service models and engaging successful new business opportunities.

Craig Fulton,
Chief Customer Officer – ConnectWise

As Chief Customer Officer, Craig Fulton oversees the IT Nation and education functions to empower ConnectWise’s customers to succeed in growing their businesses and exceeding their goals. He credits his 25+ years in the technology sector, including time spent as a support desk and field engineer, for helping him understand what partners want and need from their business management software.

The 15-year ConnectWise veteran has held a number of positions during his tenure with the company, including Chief Product Officer, senior product manager, business consultant, and system engineer. He also co-created ConnectWise CloudConsole and authored Path to Success, a ConnectWise best practices guide about how to run a successful technology solutions provider business. Prior to joining the company, he worked for Accenture as a technology consultant, and served five years in the U.S. Marine Corps.

Brian Troy,
Senior Director Product Marketing – ConnectWise

Brian Troy is the Senior Director of Product Marketing at ConnectWise where he oversees the company’s development of integrated go-to-market strategies for the key software categories of Business Management, Unified Management, and Cybersecurity Management.  Brian is responsible for driving market intelligence, product positioning, marketing enablement, and sales enablement for the worldwide ConnectWise ecosystem. He has spent more than 15 years working with software companies, from small start-ups to enterprise corporations like ConnectWise.