MSPs: How to Make Sure Customers Don’t Take the Phishing Bait

Phishing is one of the most common and effective forms of cybercrime. Phishing scams typically involve a bad actor attempting to harm a company or individual by obtaining sensitive information like passwords, logins or credit card information, most often by employing fake email addresses and web domains to lure users into giving away important credentials or money. Not only are these schemes increasing; they’re also growing harder to spot. Yet despite mounting warnings about the phishing threat, 49% of employees still admit to clicking on a suspicious email link at work.

Why do so many continue to fall for phishing scams? That question is the focus of University of Washington Assistant Professor Prashanth Rajivan, whose research examines how human behavior affects information security and privacy to develop models of effective interventions that reduce the risk from attacks and promote safe behaviors online.

Join Rajivan and cybersecurity experts from Webroot to discover how managed service providers (MSPs) can add the necessary tools to implement a reputable, proven and layered cybersecurity strategy, and what they can do to help customers recognize fraudulent emails and domains, and eliminate behaviors that create additional opportunities for cybercrime. Learn how to:

• Develop strategies to inform incident response
• Measure teamwork and decision-making to augment security defense performance
• Uncover biases in end-user decision making that compromise security and privacy

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Speakers: 

Nick Cavalancia, Founder, Techvangelism
Nick Cavalancia has over 20 years of enterprise IT experience, 10 years as a tech marketing executive and is an accomplished technology writer, consultant, trainer, speaker, and columnist. Nick has attained industry certifications including MCNE, MCNI, MCSE and MCT and was once accused at TechEd of “not having enough digits” in his MCP number (which only has 5). He has authored, co-authored and contributed to over a dozen books on Windows, Active Directory, Exchange and other Microsoft technologies and has spoken at many technical conferences on a wide variety of topics.

Previously, Nick has held executive marketing positions at ScriptLogic (acquired by Quest, now DELL Software), SpectorSoft and Netwrix where he was responsible for the global messaging, branding, lead generation and demand generation strategies to market technology solutions to an IT-centric customer base. Prior to that, Nick owned two IT consulting firms – Comsphere and Exchange Consultants. Both, of which, focused on the architecture, implementation and training of Microsoft technologies to enterprise customers such as Fox News, The Chicago Tribune, Carnival Cruise Lines, and Hummer.

Prashanth Rajivan, Assistant Professor, University of Washington School of Industrial and Systems Engineering

Prashanth Rajivan is an assistant professor in the University of Washington School of Industrial and Systems engineering. Prior to this appointment, he was a postdoctoral researcher in the Dynamic Decision Making Laboratory at Carnegie Mellon University. His research examines how human behavior affects information security and privacy to develop models of effective interventions that reduce the risk from attacks and promote safe behaviors online. With his work, he aims to characterize adversarial behaviors and strategies to inform incident response; measure teamwork and decision-making to augment security defense performance; and, uncover biases in end user decision-making that compromise security and privacy.