Do You Track Soft Skills on Projects?

Available On Demand

There are varying degrees of resource management functionality available in professional services automation (PSA) tools today.

Table stakes criteria in resource management are:

• Availability
• Skills
• Project experience
• Location
• Demographic information

But… what happens when there are nuances in client engagements that require special attention? Are there soft skills that should be accounted for when staffing projects?  How can you optimize the project team dynamic, or the fit of the team to the client or the engagement?  How do you address individuals needs like travel restrictions or career aspirations to improve employee satisfaction and have a strong impact on reducing attrition.

Join us for a webinar on the significance of tracking soft skills when managing resources, and how Oracle NetSuite’s PSA application, OpenAir, simplifies this process.

OpenAir’s ability to create and maintain both hard, technical and business skills and different soft skills, abilities and characteristics elevates your employee and customer satisfaction. Using OpenAir’s powerful resource management capabilities customers are empowered with an intelligent search engines and flexible tools that takes a resource booking request and automatically recommend the optimal resources for any customer engagement.  Through a robust algorithm, OpenAir can calculate a matching score which enables you to pick the best person for each request, enhancing team dynamics and success of your services business.

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Speaker:

Theresa Caragol