Alarm Fatigue – Addressing the Needs of Customers Who are Overworked
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Customers often outsource their detection and response to an MSSP because they simply lack the bandwidth and skills to do it themselves. These skills and capacity gaps often extend into remediation of alarms. Join us for a discussion of strategies in dealing with customers who can’t (or won’t) keep up with the security alarms you discover on their networks. We’ll discuss things like:
- Setting customer expectations and understanding customer capacity
- Prioritization and triaging alarms
- Worst case scenarios and how to be ready for them
- Bridging the gap with your consulting resources
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Richard Langston, Sr. Technical Product Marketing Manager at AlienVault
Rich Langston has been creating products in the networking and security space since the turn of the century. He has played pivotal roles in the growth of several startups, including Webstacks (acquired by Extreme Networks), Sygate (Symantec), and PGP (Symantec).
T.C. Doyle, Senior Director of Content, Channel Futures (Moderator)
T.C. Doyle is the Senior Content Director of Channel brands at Channel Futures. A veteran technology writer, editor and video storyteller who has covered the IT industry for more than two decades, he was previously the Executive Editor at Channel Partners, and the Editor@Large with Cisco, where he traveled the world in search of stories that captured the social and technological transformations occurring in the economies of Africa, Latin America, the Middle East and Eastern Europe. A frequent speaker at IT industry events and trade shows, he resides in Park City, Utah.