Skype for Business-Focused Unify Square Shifts to Multiplatform Management
… that API, by effectively scraping off the Call Quality Dashboard for each individual tenant and then flowing that data into PowerSuite.
“We are able to ship that, but it’s not smooth and it’s not as real time as we’d want it to be,” Gode said. “So, we’re waiting for the APIs, and we think they’ll come by mid to late summer.”
The ongoing improvements to Microsoft’s Call Quality Dashboard was another factor that put Unify Square on notice that it had to start adding other platforms.
“Microsoft is becoming increasingly competitive with companies like ours in the analytics, reporting and monitoring area in terms of the stuff they’re doing natively with the admin consoles, so we made the decision to broaden our platform focus,” Gode said.
Existing Skype for Business and Teams customers also started learning on Unify Square to cast a wider net, he added.
Adding Zoom is no surprise, given its rapid growth, which was in the spotlight last week with its successful IPO. Slack also is a popular messaging and chatbot platform, and is what inspired Microsoft to develop Teams after Slack reportedly spurned its offer to acquire it. The choice of supporting Workplace by Facebook might seem surprising to some, but Gode said many organizations have started using it. Gode pointed to Starbucks, which gives everyone from the CEO, to the baristas, connectivity to Facebook at Work.
“We believe that although there are some overlaps with Facebook, Slack and Teams, there also [are] some open spaces that they might satisfy that Teams and Slack do not,” he said.
The first services will start to roll out in a month or so, Gode, said, though he didn’t elaborate. Other platforms, including Cisco Webex, are under consideration for the future.