ShoreTel Enterprise Contact Center Now Virtual, VMware Ready

UC company ShoreTel is shoring up its virtualization offerings with a new VMware Ready certification for ShoreTel’s Enterprise Contact Center (ECC). For UC VARs working the virtualization space, read on for a few more details.

ShoreTel’s moves to make the Enterprise Contact Center an official virtualized solution comes as many partners and companies seek to have greater control and management over their UC deployments. ShoreTel discovered more than 1,000 of its customers already were running various ShoreTel solutions in virtualized environments, so making ECC an official virtualized solution with VMware Ready Certification was the next natural step for ShoreTel.

As UC moves heat up, proliferation and interoperability are always big bonuses, so kudos to ShoreTel.  Meanwhile, be sure to check out UC virtualization and cloud moves by BroadSoft, which seem to align with the continuing buildout of off-premise or virtualized UC solutions.