Top 3 Customer BDR Questions for MSPs
Managed services provider (MSPs) customers learning about data backup and disaster recovery (BDR) offerings and services are likely to have plenty of questions. Which ones should you be ready for? Which questions are the most frequently asked?
Strata Information Technology, Inc. President Pete Robbins, a BDR expert, spoke with us on this topic to provide his experience with BDR customer concerns, hoping to provide some insight for MSPs learning the ropes of BDR.
Robbins said the following questions are at the top of the list:
- Why is the cost so much higher than traditional tape backup?
- What do I have to do on my end?
- Where is my data being stored?
Why is the cost so much higher than traditional tape backup?
Robbins said this question is at the top of the list. It's also usually the first question after a full presentation of how BDR can be beneficial to a small and medium-sized business (SMB).
"Start out by explaining the true cost of a tape system," he said. "Remember to include annual software & hardware maintenance, replacing tapes, monthly offsite storage and operational costs of employees swapping tapes or waiting for tape systems to restore files."
What do I have to do on my end?
Many customers ask what they have to do on their end to fully back their data up. Robbins said it's important to explain what they get with the offering.
"All file, folder & Server recoveries are covered under our support agreement," he said. "With the Datto Siris, we provide a 100 percent guarantee that we can have a server up and running in under an hour."
Not only does his company's offering include a BDR solution, but it also includes unlimited monitoring and support, too.
Where is my data being stored?
Explain to your customers where their data is being stored, Robbins said. If their data is being stored onsite, then tell them why. If some of their data is being stored offsite, then expand on why it is.
