Datto Partner Conference 2014: The Customer’s Voice
Datto Product Director Ian McChord sat down with MSPmentor for a quick discussion on how his department drives products out to its customers.
Following the announcement of Virtual SIRIS, McChord said: “We wanted to give our partners the opportunity to sell business continuity to every client they have and not be limited to their existing infrastructure.”
One of the ways McChord keeps himself in the loop with channel partners is by emailing them, asking for their feedback on various product concepts and ideas — many of which can only be discussed under a non-disclosure agreement (NDA).
“The product department is sort of the voice of the customer,” McChord said. “It would be uneducated to make those decisions without having trusted advisors on my side that are customers.”
His department’s goals for the rest of this year include making Datto’s product even more reliable and stable than it already is.
“We’ve reached a point where our solution is mature in its feature set, and we feel very comfortable that the feature set is more than adequate to provide the best business continuity out there, but we can always work on making it more reliable,” he said.
His department will also be working on the reporting and alerting aspects of how Datto’s product interacts with channel partners.
“That’s where we really want to focus on, giving you the right reports, the right alerts and the right notifications, so that you know exactly what’s going on with your Datto appliance, but you’re not spending hours getting that information,” he said.
“We want to provide business continuity to literally every opportunity possible,” McChord said. “It doesn’t matter your budget, it doesn’t matter your existing infrastructure, it doesn’t matter the size of your business, we want to have a solution so you can adequately protect your business from any type of disaster.”
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