19 Backup and Disaster Recovery (BDR) Lessons from Q1 for MSPs
MSPmentor reported on many data backup and disaster recovery (BDR) challenges throughout Q1, but, sadly, another Q1 has come to an end.
To assist MSPs with handling backup, BDR and business continuity in Q1, MSPmentor focused its efforts around four key themes: the Cryptolocker virus, BDR 101, technology and relationships. Here’s what we found in the archives.
Cryptolocker — it’s alive and well
The Cryptolocker virus is still a concern for many MSPs — and their customers. The malicious virus continues to make its rounds, restricting access to infected computers, and demanding payment before decrypting and recovering files.
Knowing how to protect customers effectively can save a lot of headaches. Learn how educating customers can be the best line of defense against the ransomware virus.
- The Cryptolocker Virus: 3 Ways to Protect Customers
- Is the Cryptolocker Virus Dead? One MSP Reveals the Answer
If you’re looking for more information on the Cryptolocker virus, keep checking back to MSPmentor. We’ll be covering it a lot more in the upcoming months.
BDR 101 — start small, grow big
Each month MSPmentor puts together a few 101 articles on BDR in order to assist MSPs at the most basic level. By starting with the basics, MSPmentor hopes to take the complexity out of backup, business continuity and BDR.
Over the past few months, MSPmentor has covered topics like going the extra mile for customers, being proactive ahead of storms, learning who your customers are and reminding customers of who you are after it’s all said and done.
- BDR 101: Go the Extra Mile for Customers
- BDR 101: Be Proactive Ahead of Storms by Updating Business Continuity Plans
- BDR 101: Could You Pick Your Customers Out Of A Police Lineup?
- BDR 101: Do Your Customers Remember Disaster?
Start with your journey into BDR with our BDR 101 series and end with a better understanding of how BDR, business continuity and backup tie into each other.
Define who you are — build a business around relationships
Understanding who you and your customers are can go a long way in the channel, particularly with managing BDR solutions. Building customer relationships can make or break an MSP. Take a step back from the technology aspect of BDR to really get to know your customers.
- Are You Ready to Build Your BDR Sales Team?
- Do Your Customers Like You?
- MSPs: Do You Practice What You Preach?
- The One Metric That Matters Most
Most importantly, allow your customers to get to know you. Is it easy for them to reach someone for help? Do they know your employees on a personal level? Are they confident in your abilities to fix a problem?
Technology matters, too — and how it’s applied
There were a lot of technology articles in our archives in Q1. Expect to see even more in Q2. Understanding how BDR solutions are different from one another can be confusing, especially today’s overcrowded BDR market. One way to sift through all the noise is to understand the needs of your customers.
Remember: Technology is for you, not for your customers. SMBs don’t need to know how you’ll protect them from disasters and data loss. They need to know that you can and will. By understanding how solutions in the market are different from one another, you’ll be able to find the best way to meet customer expectations.
- Will Security Become the Primary Driver for BDR?
- Backup Is Not BDR; BDR Is Not Business Continuity
- BDR Solutions for MSPs: Finding a Diamond in the Rough
- 3 Ways to Pitch Imaging-based Data Backup and Disaster Recovery Solutions
- Has Snapshot Technology Killed Tape as a Viable BDR Solution?
- BDR Vendors and the Future of Hybrid Business Continuity
- BDR Solutions for MSPs: Do Customer Verticals Matter?
- Spring Cleaning: How to Clean Up Existing BDR Solutions for Customers
- Datto Updates BDR Offerings, Adds Cloud-enabled NAS Appliance
Find the BDR solution that works best for you and your customers. There are plenty of options out there. Don’t be afraid to be picky.
Are we missing one of your favorite articles from Q1? Remind us in the comments section below. What would you like to read more of in Q2?
Follow CJ Arlotta on Twitter @cjarlotta and Google+ for further updates on the story above.