19 Backup and Disaster Recovery (BDR) Lessons from Q1 for MSPs

Written by CJ Arlotta
March 28, 2014

MSPmentor reported on many data backup and disaster recovery (BDR) challenges throughout Q1, but, sadly, another Q1 has come to an end. Here's what we pulled from the archives.

MSPmentor reported on many data backup and disaster recovery (BDR) challenges throughout Q1, but, sadly, another Q1 has come to an end.

To assist MSPs with handling backup, BDR and business continuity in Q1, MSPmentor focused its efforts around four key themes: the Cryptolocker virus, BDR 101, technology and relationships. Here’s what we found in the archives.

Cryptolocker — it’s alive and well

The Cryptolocker virus is still a concern for many MSPs — and their customers. The malicious virus continues to make its rounds, restricting access to infected computers, and demanding payment before decrypting and recovering files.

Knowing how to protect customers effectively can save a lot of headaches. Learn how educating customers can be the best line of defense against the ransomware virus.

If you’re looking for more information on the Cryptolocker virus, keep checking back to MSPmentor. We’ll be covering it a lot more in the upcoming months.

BDR 101 — start small, grow big

Each month MSPmentor puts together a few 101 articles on BDR in order to assist MSPs at the most basic level. By starting with the basics, MSPmentor hopes to take the complexity out of backup, business continuity and BDR.

Over the past few months, MSPmentor has covered topics like going the extra mile for customers, being proactive ahead of storms, learning who your customers are and reminding customers of who you are after it’s all said and done.

Start with your journey into BDR with our BDR 101 series and end with a better understanding of how BDR, business continuity and backup tie into each other.

Define who you are — build a business around relationships

Understanding who you and your customers are can go a long way in the channel, particularly with managing BDR solutions. Building customer relationships can make or break an MSP. Take a step back from the technology aspect of BDR to really get to know your customers.

Most importantly, allow your customers to get to know you. Is it easy for them to reach someone for help? Do they know your employees on a personal level? Are they confident in your abilities to fix a problem?

Technology matters, too — and how it’s applied

There were a lot of technology articles in our archives in Q1. Expect to see even more in Q2. Understanding how BDR solutions are different from one another can be confusing, especially today’s overcrowded BDR market. One way to sift through all the noise is to understand the needs of your customers.

Remember: Technology is for you, not for your customers. SMBs don’t need to know how you’ll protect them from disasters and data loss. They need to know that you can and will. By understanding how solutions in the market are different from one another, you’ll be able to find the best way to meet customer expectations.