We are all familiar with 3rd party maintenance — and the premise that VARs can make additional residual revenue; however if we pay close attention to the ‘fine print’ in the programs and contracts, what really happens to the residual revenue and who really owns the customer? Are there options? What can VARs do to protect their revenue and cust
Getting into a rhythm is probably one of the most important disciplines a team can grasp to help their company excel. A rhythm is like going to the gym. The first week is really difficult, but if you stick with it, it will eventually pay off. Here’s how to help your company get into a rhythm for 2010.
First, set a schedule for yourself and your
With low barriers to entry (i.e., low up-front costs) and the potential for signficant recurring revenue, many service providers are moving into the MSP market. But what is the key to successfully growing your MSP practice and retaining customers so they will not turn elsewhere for their IT needs? By keeping some key best practices in mind, you
Recently listening to a group of Channel Partners with Unified Communication (UC) expertise was fascinating. Questions ranged from when it will become ubiquitous in small and medium business to the industry players that are going to make it a reality. Here’s a closer look at the conversation.
As always, my thoughts turned to the hardware side of
For years I have been speaking about pervasive computing, the concept that technology will be ubiquitous in our everyday life. The debate has centered on whether we will focus on one powerful and flexible computing device to service all of our needs — from email, web surfing, gaming, managing personal finances to running our small business. Or wil