Should Resellers Outsource Support for Office 365?
Ask any IT provider and they’ll tell you the same story: Offering high-level cloud support to clients is a tough job. Microsoft’s Cloud Solution Provider (CSP) program has been touted as a great opportunity for resellers to tap into the booming market for Office 365. But, to qualify as a Direct CSP partner, you have to be ready to offer your customers 24/7 technical support. Are you up for this? Quite frankly, few resellers are.