As businesses transform digitally, the customer experience is becoming more and more important. Being successful in this area can be harder than it seems.

Craig Galbraith, Editorial Director

December 13, 2018

1 Min Read
Verizon Sugarbroad CP Evolution

As businesses transform digitally, the customer experience is becoming more and more important. Being successful in this area can be harder than it seems.

Yes, we ourselves are customers, but we can easily forget the human approach and incorporating those principles into our businesses.

In this keynote from Channel Partners Evolution this fall in Philadelphia, Verizon‘s Catherine Sugarbroad offers up a few simple things every business can do to humanize the customer experience.

 

Read more about:

Agents

About the Author(s)

Craig Galbraith

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

See more from Craig Galbraith
Free Newsletters for the Channel
Register for Your Free Newsletter Now
Subscribe

You May Also Like

Galleries
See all
Sep 16 - Sep 19, 2024
Join us for MSP Summit, September 16-19, 2024 in Atlanta, GA. You don't want to miss the industry’s most innovative and inspiring gathering of business leaders focused on growing their managed services businesses. This year’s MSP Summit will help attendees stay ahead of exponentially increasing security threats, expanding their range of services through a merger or acquisition and embrace a wide range of innovative new technologies. Get notified when registration opens.
Sign Up For Special Deal