https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Tech Services Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
    • Diversity, Equity & Inclusion
  • MSP 501
    • Back
    • MSP 501 Information Center
    • 2021 MSP 501 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2021 MSP 501
    • Circle of Excellence
    • DE&I 101
    • Top Gun 51
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Tech Services Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
    • Diversity, Equity & Inclusion
  • MSP 501
    • Back
    • MSP 501 Information Center
    • 2021 MSP 501 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2021 MSP 501
    • Circle of Excellence
    • DE&I 101
    • Top Gun 51
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Telephony/UC/Collaboration


Shutterstock

Start slideshow

The CF List: 2022’s 20 UCaaS Providers You Should Know

  • Written by Edward Gately
  • April 15, 2022
Our latest list reflects M&A and other UCaaS industry trends.

All businesses need to evolve to survive and thrive, and UCaaS providers need to understand where they can add value to an organization.

UCaaS providers face a highly competitive market, which has been shaken up in the past year by M&A and strategic partnerships. The market is also crowded with little room for new entrants.

This is our second annual “CF List” focused on UCaaS providers, and the fifth if you count our previous CP lists. Analysts share their views on what it takes to succeed with the technology. It includes an updated list and fresh views on changes in the competitive landscape.

According to Future Markets Insights, the global UCaaS market should reach $85.7 billion by 2031. That’s a massive jump from $19.6 billion in 2020.

Hybrid Work, Cloud Influencing UCaaS Road Map

Raul Castanon is senior research analyst with 451 Research, part of S&P Global Market Intelligence.

451 Research's Raul Castanon

451 Research’s Raul Castanon

“The emergence of the hybrid work model is accelerating the shift to the cloud as well as influencing the road map for UCaaS,” he said. “This is reflected in a growing demand for secure remote collaboration, with capabilities such as encrypted communications becoming increasingly relevant. Asynchronous collaboration is another capability that gained ground with the pandemic and is becoming increasingly relevant with hybrid work. Finally, another key trend is the integration of productivity tools with collaboration and communications, where Google Cloud and Microsoft have the upper hand with their respective productivity suites.”

Tim Banting is Omdia’s Digital Workplace Practice lead. (Omdia is part of Informa, the parent company of Channel Futures.)

Omdia's Tim Banting

Omdia’s Tim Banting

“We [were] going through the great resignation, [and] we are now in the great experimentation stage of, hopefully, post-pandemic working,” he said. “This is where organizations will be experimenting with what hybrid working means for their customers, business operations and employees. We already hear about employees ‘forced’ into their offices to sit on Teams and Zoom calls for hours when they could have been doing that from home. Omdia believes that hybrid working will now be a permanent requirement of most organizations, and the employee experience is now a priority. Omdia data shows that just under half of the workforce will work away from the office for at least three days per week.”

UCaaS Providers Layering On New Things

Jon Arnold is principal of J Arnold & Associates. He said providers all have a strong video component to their UCaaS. Moreover, they keep layering on new things driven by video, not telephony.

Arnold, Jon_J Arnold and Associates

J Arnold & Associates’ Jon Arnold

“They’re getting into events now, for example,” he said. “You use these platforms now to reach not tens or hundreds of people, but thousands of people. So you’re doing all-hands meetings for a global organization. You’ve got to broadcast your earnings internally or new strategy for everybody. That’s what these platforms are being adopted for now.”

Core use cases are now “kind of saturated” so providers are trying to add new things, Arnold said.

“The biggest driver, I think, that’s going to take it to the next level is all the artificial intelligence (AI) stuff,” he said. “So you get the speech-to-text and text-to-speech, and the real-time translation and transcription. They’re all becoming must-haves now. And then it’s moving along to more intelligent applications where … the voice streams become data streams, which is what happens in these
environments now where all of the content can be tracked and searched, much like in the contact center. So now it becomes a new source of knowledge for the organization to mine.”

Based on feedback from analysts and recent news reports, we’ve compiled a list, in no particular order, of 20 UCaaS providers that are making the most of the competitive landscape and charting success. The list offers a mix of well-known providers as well as lesser-known companies that are making big strides in UCaaS. There also are some shake-ups on the list due to M&A and strategic partnerships since our last list.

Scroll through our slideshow above to see which UCaaS providers made the cut this year; then, compare it to last year’s list.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.
Tags: Agents MSPs Analytics Artificial Intelligence Best Practices Business Models Cloud EMEA Galleries Intelligence Mobility & Wireless Sales & Marketing Technologies Telephony/UC/Collaboration

Most Recent


  • Sophos tip
    Microsoft Global Channel Chief Rodney Clark Makes Sudden Exit
    The unexpected departure takes place just one year after Clark took over the position.
  • Managed Security Services
    Palo Alto Networks, Deloitte Offering Managed Security Services
    Deloitte Cyber and Palo Alto Networks announced their strategic alliance last July.
  • Mergers and Acquisitions, MA
    11:11 Systems Snags Key Managed Service and Cloud Infrastructure Assets
    The two acquisitions add value to 11:11's cloud, connectivity and security platform and portfolio
  • North America
    Kaspersky Channel Vet Joins Cyware to Lead its North America Channel
    Cyware partners can expect improvements in the company's partner program.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • customer experience
    Tangoe Partners Gain New Partner Experience Program
  • Integration puzzle pieces
    Comcast Business Modifies Compensation, Support Structure Amid Masergy Channel Integration
  • Accounting, billing
    RingSquared Selects OneBill to Improve Billing Efficiency
  • SDN
    AireSpring Adds Fortinet FortiPortal to Its Managed SD-WAN Solutions Portfolio

Upcoming Events

View all

Channel Partners Europe

June 14, 2022 - June 15, 2022

MSP Summit

September 13, 2022 - September 16, 2022

Galleries

View all

Unprecedented Times Impacting Cybersecurity Channel Partners

May 16, 2022

8 Channel People Making Waves This Week at Avant, Cisco, Databricks, More

May 13, 2022

Talent Shortage Ripple Effects Continue to Create Headaches for Partners

May 13, 2022

Industry Perspectives

View all

Build Customers for Life with CX and Lifecycle Selling

May 16, 2022

Voice Analytics Are a Must-Have as Companies Evolve COVID-Rushed Tech

May 12, 2022

Top 5 Trends and Challenges Channel Partners Are Facing in 2022

May 9, 2022

Webinars

View all

Simplifying SaaS Security for MSPs

April 27, 2022

How to Supercharge The Network to Support Your IT Superhero Moves

May 3, 2022

The 2022 MSP Challenge: Scale Service Delivery Despite the Talent Gap

April 21, 2022

White Papers

View all

The New Bottom Line: How MSPs Can Meet the Healthcare Crisis While Evolving Their Businesses

April 19, 2022

How to build a Security Operations Center (on a budget)

April 4, 2022

The AT&T Cybersecurity Incident Response Toolkit

April 4, 2022

Channel Futures TV

View all

AT&T, Microsoft, Cisco, ThreatLocker on Unlocking Partner Potential

Agents Share ‘Secrets,’ Industry Opportunity

May 11, 2022

Vonage Addresses Potential Partner Opportunity via Acquisition by Ericsson

May 5, 2022

Lumen Technologies ‘Built for Growth and Scale’

May 4, 2022

Twitter

ChannelFutures

.@PaloAltoNtwks, @Deloitte expand alliance to offer #managedsecurity services. dlvr.it/SQVFrp https://t.co/7VFlXLFIEK

May 16, 2022
ChannelFutures

.@1111systems has snagged certain key managed service and cloud infrastructure assets through two key acquisitions.… twitter.com/i/web/status/1…

May 16, 2022
ChannelFutures

.@kaspersky vet to lead @CywareCo's North America channel. #cybersecurity dlvr.it/SQV5S3 https://t.co/2n9CZ4H6Ke

May 16, 2022
ChannelFutures

How to build and provide a great customer experience. #CX #ChannelPartners @IngramMicroInc dlvr.it/SQTrfh https://t.co/RsAA2Lliek

May 16, 2022
ChannelFutures

[email protected] global channel chief Rodney Clark made the surprise announcement he is leaving his position just one ye… twitter.com/i/web/status/1…

May 16, 2022
ChannelFutures

.@SAP touts growth of Rise with SAP at #SAPSapphireOrlando dlvr.it/SQTCs5 https://t.co/J2LrQrYlNQ

May 16, 2022
ChannelFutures

#CPExpo #cybersecurity roundtable discusses unprecedented times for channel chiefs, partners. @Sophos, @Fortinet,… twitter.com/i/web/status/1…

May 16, 2022
ChannelFutures

Being #cybersecurity proactive about the threat landscape makes a better #cloudcomputing strategy, says… twitter.com/i/web/status/1…

May 16, 2022

MSSP Insider

Business advice for MSSPs and news from the broader security channel.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X