https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • MSP 501 Rankings
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • MSP 501 Rankings
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Telephony/UC/Collaboration


Shutterstock

Start slideshow

The CF List: 20 SIP Trunking Solution Providers You Should Know

  • Written by Edward Gately
  • October 12, 2021
The role of SIP trunking is changing to one of pure connectivity.

The SIP trunking solution market continues to grow rapidly. Providers proved invaluable to organizations as they moved to remote work due to the COVID-19 pandemic.

CF Signature Series StampCompanies continue to migrate from legacy PBX and telco services. Moreover, SIP trunking is typically less expensive than legacy circuits.

Our latest CF List focuses on SIP trunking. This is the second annual list focusing on this technology and industry. Analysts with S&P Global Market Intelligence and Frost & Sullivan, and executives with Telarus and Avant, weighed in on SIP trunking market trends and what it takes to be a successful provider.

The global SIP trunking solution market exceeded $14.4 billion in 2020 and should surpass $31.2 billion by 2028, according to Strategic Market Insights. Look for an 11.8% compound annual growth rate through 2028.

Accelerating Trends

451 Research’s Raul Castanon

Raul Castanon is senior research analyst with 451 Research, part of S&P Global Market Intelligence.

“The pandemic accelerated several IT and communications technology trends,” he said. “At a high level, features and capabilities focused on providing ease of use have proven their value, enabling IT organizations to quickly and easily provision services, regardless of their or their employees’ location. Specifically when it comes to SIP trunking, a key innovation is direct programmatic access via APIs. These capabilities are redefining the landscape, positioning CPaaS vendors as emerging competitors.”

Mike Baillargeon is Telarus’ UC/CC solution architect for the East.

Telarus' Mike Baillargeon

Telarus’ Mike Baillargeon

“During the last 18 months, the focus has been on how to securely move a workforce to a home office while providing the same experience as in the office,” he said. “This leads to customers expecting a better experience from a billing, service delivery and uptime point of view. Based on this pressure, providers have placed a renewed emphasis on customer experience (CX). We believe providers are seeing a unique window in moving a large number of customers to a modern connectivity model, but in order to retain these clients, suppliers have added staff in the areas of customer success and account management.”

SIP Trunking Proved Its Value

Michael Brandenburg is senior industry analyst of connected work at Frost & Sullivan.

Frost and Sullivan's Michael Brandenburg

Frost and Sullivan’s Michael Brandenburg

“During the pandemic, SIP trunking kind of proved its value because it allowed the quick shifts that needed to happen for remote work,” he said. “One of the providers told me they had customers just double their capacity for their SIP trunking services. They needed one trunk going in and one going back out. These are not really new capabilities; it’s just that customers never really thought they’d have to use SIP trunking in that way. It was always treated very statically and the dynamic value of SIP came through.”

There’s a general trend of moving to cloud and UCaaS, Brandenburg said. Therefore, the role of SIP trunking is changing to one of pure connectivity.

“So it’s not just a cheaper way to transport your voice lines into your on-premises,” he said. “It’s not only the connectivity back to the corporate office solution or to the contact center. It’s a way to unify all of a company’s telephone numbers and direct them wherever they need to go, whether that’s to a legacy on-premises solution, a cloud contact center, or Microsoft Teams or Zoom Phone, or even in some cases RingCentral.”

SIP Trunking Takes Back Seat to UCaaS, CCaaS

Erin Christianson is executive vice president of strategic partners at Avant.

Avant's Erin Christianson

Avant’s Erin Christianson

“I feel that SIP trunking has taken a back seat compared to UCaaS and CCaaS during the pandemic,” he said. “However, I do believe that customers’ expectations and requirements are changing. Customers are aptly exploring ways to connect into existing on-premises phone systems and asking how they can leverage SIP or direct routing into collaboration platforms like Microsoft or Cisco. With this, I feel that as hybrid environments continue to be the norm, customers will need to understand what’s available and effectively integrate with a myriad of voice platforms.”

Vendors/suppliers are building flexible SIP solutions that can integrate into multiple collaboration environments, Christianson said.

“Today’s enterprise customers are not built on one system as they were in the past,” he said. “Enterprise customers leverage various collaboration platforms. Customers are in search of solutions that can seamlessly make an impact to the bottom line, ones that are built for successful integration, use and ease of adoption among the business units.”

We’ve compiled a list, in no particular order, of 20 top SIP trunking providers. It’s based on feedback and recent news reports. The list includes a mix of well-known providers as well as lesser-known ones making strides in SIP trunking This is by no means a complete list.

Scroll through our slideshow above to see who made our latest list of SIP trunking providers.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.
Tags: Agents Intelligence Cloud Galleries Mobility & Wireless Security Technologies Telephony/UC/Collaboration

Most Recent


  • Cloud challenges
    Channel Cloud Challenges Abound: Pax8, Dell, VMware, Rackspace Talk
    Partners face some unique issues when provisioning cloud — and clients are changing, too.
  • IT Nation Secure
    IT Nation Secure: A Lot More Coming to ConnectWise's Asio Platform for MSPs
    MSPs are addressing their SMB clients' most pressing security needs.
  • Cloud security a big topic at Cisco Live
    Cisco Launches SSE Solution, Previews AI Integrations at Cisco Live
    Among the company's announcements at Cisco Live is a new security service edge offering.
  • Lumen Technologies collaborates with Microsoft on fiber
    Lumen Technologies Collaborates with Microsoft, Offers Ultra-Fast Quantum Fiber
    Quantum Fiber internet is on track to connect more than 500,000 homes and small businesses this year.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Judge with gavel
    RingCentral Loses Latest Round in Zoom Legal Fight
  • money bag
    New Products, Services to Sell: 8x8, Cisco, HPE, RingCentral, Microsoft, Telarus, More
  • Cloud Sales
    Jenne Picks NetFortris, Telarus Vet to Lead Global Cloud Channel Sales
  • business innovation
    RingCentral Rolls Out New Business Communications Platform Innovations

Upcoming Events

View all

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Channel Partners Conference & Expo

March 11, 2024 - March 14, 2024

Galleries

View all

Channel Cloud Challenges Abound: Pax8, Dell, VMware, Rackspace Talk

June 7, 2023

IT Nation Secure: A Lot More Coming to ConnectWise’s Asio Platform for MSPs

June 6, 2023

Cisco Launches SSE Solution, Previews AI Integrations at Cisco Live

June 6, 2023

Industry Perspectives

View all

Identity Is Increasingly Valuable – and Targeted

May 18, 2023

Gaining a Competitive Advantage through AV Managed Services

May 10, 2023

How to Build an Organization That Attracts and Retains Talent

May 1, 2023

Webinars

View all

From Problem to Profit: Mastering the Science of Selling Using Business Outcomes

May 9, 2023

Meet the 2023 Channel Futures Channel Influencers

April 13, 2023

DE&I Dialogue: How the Right DE&I Initiatives Can Propel Your Business

April 5, 2023

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode No. 123: MartinWolf M&A Advisors, CP Expo Preview

UScellular Takes On Rivals with Partner Program Simplicity

April 21, 2023

OpenText Simplifying Deal Registration, Doubling Down on MDF

April 21, 2023

Everything-as-a-Service: CloudBlue Touts Critical Customer Transition

April 18, 2023

Twitter

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X