Talkdesk’s Vasili Triant

Talkdesk has appointed Vasili Triant, previously with Cisco, as its new chief strategy officer (CSO).

Triant will identify and evaluate large-scale strategic opportunities while advancing global market position of the company’s contact center solution. He will report directly to Talkdesk CEO Tiago Paiva.

Talkdesk’s Tiago Paiva

“We are building an executive team unlike any in the industry,” Paiva said. “It’s a team of visionaries, risk-takers and innovators who move fast, do whatever it takes to succeed and aren’t afraid to challenge the status quo. It is an honor to have Vasili Triant, one of the industry’s most well-respected and accomplished strategists, join Talkdesk. Vasili’s appointment marks a critical milestone for the company as we look to new areas of growth and investment. Under his leadership, Talkdesk will be strategically positioned to further enable customers to deliver consistent, effortless, intelligent and personalized customer service experiences.”

In this newly created role, Triant will oversee execution of Talkdesk business initiatives and identify investments, corporate development opportunities, partnerships and alliances. He brings “tremendous experience” in shaping and refining corporate strategy and position within the global market, according to Talkdesk.

He will work closely with Paiva, Talkdesk senior leadership and the company’s board of directors to develop and implement a strategic plan and growth strategy.

Triant most recently served as general manager and vice president of customer service with Cisco, and held prior senior executive positions with Seranova and ShoreTel, which was acquired by Mitel. Triant also is a board adviser for Hire Endeavours.

To fuel the company’s aggressive growth, Talkdesk plans to announce new leaders to its executive team in the coming weeks.