By Khali Henderson

CHANNEL PARTNERS Qudex announced at the Fall 2010 Channel Partners Conference & Expo that it has upgraded its CRM platform, which was designed with telecommunications and the indirect sales channel in mind.

The new version features improved trouble ticketing and support center so that customers can alert vendors and agents through the platform with automatic notifications. Andrew Brynczka, vice president of sales for Qudex, said the original system supported trouble ticketing, but now anytime an issue goes to a carrier or an individual for action, all of the concerned parties are copied on the notifications.

In addition, Qudex has redesigned its quoting tool for customers to alert vendors and agents of new price requests or modification requests via e-mail through the new notification system. Brynczka said this is great for entrepreneurs who can now be notified on their smartphones when they are out of the office. They can respond via the Web and initiate and instant messaging process with the customer if needed, Brynczka said.

Qudex also has built a new Cost Center Management module with features that were previously in the Inventory module. This allows customers to build cost centers and allocate them on a percentage basis, so they could, for example, split them among departments or even sister companies, Brynczka explained.  

The software company has renamed its Auction process as Quick Quotes and added capability to get quotes from carriers. Qudex has completed its integration with Verizon, and Brynczka said, the company now is building a development platform for integration with CLECs.

Within the Inventory module, Qudex added an area for collaboration/conferencing” products. Existing areas include data, toll-free, local, wireless and CPE.

Finally, it has N enhanced white-label program to make Qudex more transparent and added more pre-defined commissions reports for agents.