PROFITEC LAUNCHES OMNIAGENT
Posted: 1/2004
PROFITEC LAUNCHES OMNIAGENT
Profitec Inc. has released OmniAgent, a Web-based orderentry portal designed
to make it easier for phone companies outside sales representatives to access
data on their accounts.
OmniAgent gives sales representatives access to the information necessary to
respond to customer service issues, possibly allowing a phone company or a
reseller to outsource more work to its outside sales team, says Profitec.
PROFITEC INC.
1 Barnes Park South
Wallingford, CT 06492
+1 203 679 7000
www.profitecinc.com
3PV ADDS MANDARIN LANGUAGE SUPPORT
3PV – Third Party Verification Mandarin language capabilities now are
available for Third Party Verification Inc.s flagship Martina speech-enabled
verification platform.
Martina is available in two versions: Martina Third Party Verification (TPV),
which can be tailored specifically to meet complex requirements, and Martina
FastTrak TPV, a rapid deployment solution for companies that do not require
custom scripting.
All contact centers interfacing with either solution now are able to handle
verifications in English, Spanish or Mandarin.
3PV – THIRD PARTY VERIFICATION INC.
220 E. Central Parkway, Suite 3000
Altamonte Springs, FL 32701
+1 888 508
3781
www.3pv.com
THE HELEIN GROUP ANNOUNCES COMPLIANCE & REPORTING SERVICE
A Compliance & Reporting (C&R) service now is available from The
Helein Law Group LLP, an affiliation of business and legal professionals
specializing in regulatory compliance. THGs C&R Service offers nationwide
regulatory reporting services to assist telecom companies in meeting all federal
and state regulatory reporting and compliance obligations. The service provides
reporting information or even the personnel to prepare and file the reports
required by the FCC and state utility commissions.
THE HELEIN LAW GROUP
LLP 8180 Greensboro Drive, Suite 700
McLean, VA 22102
+1
703 714 1300
www.thlglaw.com
VOICELOG ANNOUNCES PERFECT FINISH
VoiceLog LLC, a third-party verification service provider, has released a new
live operator verification system, Perfect Finish.
Powered by a call center platform configured for 99.99 percent uptime, a
VoiceXML 2.0 voice response system and the VoiceLog network, Perfect Finish
offers guaranteed savings, 90/15 service level (90 percent of calls answered in
15 seconds or less), an average speed of answer of eight seconds or less,
quality monitoring of up to 100 percent of calls and a guaranteed improvement in
sell-through rate using VoiceLogapproved scripting, says the company.
VOICELOG LLC
7901H Beechcraft Ave.
Gaithersburg, MD 20879
+1 301 230 2129
www.voicelog.com
NEXTONE RELEASES FLEXPEER
NexTone Communications now offers FlexPeer, an extension of NexTones
capability within its Multiprotocol Session Controller (MSC). NexTones
session controller technology allows carriers to control, route and manage
real-time IP voice and video traffic for security and quality of service.
FlexPeer adds the ability to adapt carrier peering points to the nuances of
partner VoIP networks, by resolving incompatibilities between them. These
incompatibilities most commonly concern VoIP signaling (SIP and/or H.323), T.38
fax or just DTMF dialing.
NEXTONE COMMUNICATIONS
20030 Century Blvd., Suite 201
Germantown, MD 20874
+1
240 912 1300
www.nextone.com
SANDY BEACHES SOFTWARE OFFERS NEW BILLING SOLUTION
Sandy Beaches Software says the latest release of its customer care and
billing solution, InTELEbill version 4.2, automates several features including
third-party verification and scan line processing.
Third-party verification files are integrated with InTELEbills electronic
provisioning process. The system works with data received from TPV provider,
VoiceLog. Orders are evaluated and subsequently released or suspended based on
verification criteria. The files are stored within the customer record for
retrieval.
SANDY BEACHES SOFTWARE
8208 North Glade Ave.
Oklahoma City, OK 73132
+1 800 982 6221
www.intelebill.com
TMI EXPANDS UNE-P MARKET ANALYSIS, RELEASES PUBLICATION TO AID
CARRIERS
Technologies Management Inc. (TMI), a regulatory consulting firm for telecom
carriers, now offers an expanded UNE-P Market Analysis. TMIs cost-analysis
tool for CLECs is a resource for any telecom company considering entering local
service markets via UNE-P, says the company. This release adds two new versions, the line-cost model and the prepaid
model, to TMIs Standard model.
TMI also announced its new Carrier Recurring Customer Notice Requirements
publication. This electronic publication, covering all 50 states, the District
of Columbia and the FCC, is designed to help carriers comply with recurring
customer notice requirements.
TECHNOLOGIES MANAGEMENT INC.
210 North Park Ave.
Winter Park, FL 32789
+1 407 740 8575
www.tminc.com
VIRTUAL BACK OFFICE SOFTWARE
INTRODUCES WEB-BASED MODULES
Developers
at Virtual Back Office Software Inc. (VBOS) have released two new modules
VBOSS Pre-Paid and VBOSS Process Flow of their Webbased back-office
solution, VBOSS software.
The VBOSS Pre-Paid module addresses the needs of telecom companies that sell
services on a prepaid basis, often into the credit- challenged markets, the
company says. When capturing an order, the new software module automatically
pulls down the Customer Service Record (CSR) from the ILEC, or verifies the
address and the service availability if the customer does not have an active
CSR. If a new phone number is required, VBOSS can automatically acquire one. The
system applies the receipt of payments, suspends customers who do not renew
their service and cancels service if the customer has not paid within a defined
grace period. The system also automates sending of proposal letters, renewal letters and
bills and the tracking of payment progress.
VIRTUAL BACK OFFICE SOFTWARE INC.
41 Winter St., Suite 301
Boston, MA 02108
+1 617 338 3111
www.vbosoftware.com
NEUSTAR UNVEILS NEW OSS CLEARINGHOUSE SOLUTION
NeuStar Inc. has
announced its new technology platform, the NeuStar OSS Clearinghouse, powered by
Nightfire. The company will move its Voice Manager and Wireless Manager products
into the clearinghouse model in the first quarter 2004.
NeuStar acquired Nightfire Software Inc. in early September, and now will use
the Nightfire technology platform for its OSS services. The move aims to give
NeuStar access to more of the market with more products, says the company.
Besides providing a clearinghouse solution for intercarrier information
interchange for pre-orders, local service provisioning, access service
provisioning and CARE transactions, NeuStar now offers pre-port validation for
wireless carriers, intercarrier porting for wireless carriers, porting from
wireline to wireless carriers, enhanced 9-1-1 database management and line
information and calling name database management (LIDB/CNAM) with major trading
partners.
NEUSTAR INC.
46000 Center Oak Plaza
Sterling, VA 20166
+1 571 434 5400
www.neustar.com
CERILLION TECHNOLOGIES LAUNCHES NEW MEDIATION SYSTEM
Convergent
CRM and event-based billing provider, Cerillion Technologies Limited, is
launching a real-time, rules-based mediation platform for fixed, mobile, IP and
converged networks. It is designed to work with pre-pay platforms and other
network elements to provide a mediation solution for prepaid/postpaid converged
operations.
The Cerillion Mediator can process a variety of event record formats,
applying user-defined rules to perform data mapping, error checking, validation
and record consolidation, producing a common internal format before output. It
also can correlate multiple events to create one record.
The Mediator can receive and manipulate usage records from fixed network
event records, mobile network event records, IP event records, roaming records,
manually generated or amended usage records and external network usage
information.
The Cerillion Mediator can output data configured to suit the needs of
downstream applications such as rating and billing. It can also filter usage
record output streams by type to suit different applications.
Cerillion says the Mediator has been tested with equipment from network
vendors, including Ericsson, Siemens, Lucent, Alcatel and GPT systems. The
system has been ordered by two European operators.
CERILLION TECHNOLOGIES LTD.
15 Adeline Place
London WC1B 3AJ
United Kingdom
+44 20 7927 6000
www.cerillion.com
NDA RELEASES
AMS 5.4 FOR ILECS, CLECS
Network Design and Analysis Corp. (NDA) announced the release of Account
Management System (AMS) version 5.4, which NDA says is the only product on the
market that supports sales force automation and pricing capabilities
specifically for telecommunications carriers. Enhancements include contract
management, sales guidance and new query capabilities on proposed and installed
products.
AMS allows ILECs and CLECs to provide pricing, quotation and order processing
for data, voice, IP and managed services within a single application.
The new contract management capability now is integrated with the pricing
capability of AMS and users instantly can generate customer or vendor contracts
from standard templates and store them on AMS centralized database.
Authorized users can determine the status of contracts via queries by customer,
vendor, signing date, effective date and expiration date.
The new sales guidance capability also is integrated with the pricing
capability of AMS to allow sales representatives to determine suitable products
for their customers by simply answering questions. The questions are driven by a
decision tree, which can be created and modified in-house.
Users can query the proposed and installed product inventory, which is
maintained by AMS in a centralized database. Users also proactively determine
the capacity requirement at a given location by querying the outstanding quotes
by product type, customer locations, CLECs, ILECs, IXCs and PoPs.
NETWORK DESIGN AND ANALYSIS CORP.
60 Gough Road
Markham, Ontario L3R 8X7
+1 905 477 9534
www.ndacorp.com
TELARIX OFFERS BILLING, SETTLEMENT SOLUTION
Telarix Inc., formerly known as Emerging Technologies Group,
has launched a new interconnect billing solution for global telecom carriers.
The new billing module in iXTools goes beyond invoicing to deliver real-time
operational intelligence about interconnect costs, margins and destinations,
says the company. The solution, developed at Embratel, a Brazilian
telecommunications carrier, was scheduled for general availability in December.
Unlike manual processes and standalone interconnect billing products, iXTools
provides business intelligence and analysis on key decision-making criteria such
as revenue, cost, routes and rate offers. Telarix says by using iXTools,
carriers can improve the speed in which they respond to customers; process and
adopt optimal rate offers; analyze and resolve billing disputes; and improve the
quality and accuracy of their invoicing.
The billing solution is an addition to the iXTools product suite a
collection of software solutions that gives telecom companies the ability to
manage costs and drive profitability on their interconnect traffic, the company
says. Telarix says the ability to gain efficiencies in this area is significant
because interconnect costs can account for at least 50 percent of total revenue.
TELARIX INC.
8065 Leesburg Pike, Suite 600
Vienna, VA 22182
+1 703 564 9600
www.telarix.com
COMTRUST INTRODUCES PRIMECONNECT SERVICE
ComTrust Telecommunications Inc., a Georgia-based provider of voice
directory-assistance (VDA) services, announces PrimeConnect, a service that
makes it easier and less expensive for small and medium-sized long-distance
carriers and CLECs in the Southeast to provide VDA and operator services to
their customers, the company says. PrimeConnect offers seven different points of
presence in a nine-state area covering Kentucky, Tennessee, North Carolina,
Louisiana, Mississippi, Alabama, Georgia, South Carolina and Florida.
With PrimeConnect, we can provide our operator-assisted DA and operator
services in the Southeast at a price point that no other provider can match,
says Jason Butler, ComTrusts COO.
COMTRUST TELECOMMUNICATIONS INC.
5400 Laurel Springs Parkway, Suite 301
Suwanee, GA 30024
+1 800 913 0016
www.comtrust.net
ELEMATICS SUPPORTS LINUX ON INTEL PLATFORM
Elematics Inc., a provider of multicarrier, multivendor network control plane
software, has announced its Intelligent Network Control Plane (INCP) software
will support MontaVista Linux Carrier Grade Edition (CGE) on Intel
processorbased platforms, which the company says gives carriers twice the
performance at half the cost of computing platform alternatives.
The INCP is a modular software solution that provides equipment and service
discovery, automated provisioning and a universal method of communicating with
transport equipment for common management functionality.
Elematics says it is providing the INCP on MontaVista Linux Carrier Grade
Edition in response to increasing demand from customers seeking to cut costs
through Linux-based solutions on Intel [TL1] platforms, while maintaining the
high performance and availability of their mission- critical applications. INCP
is available for the Sun Microsystems Solaris operating system.
ELEMATICS INC.
15236 N.W. Greenbrier Parkway
Beaverton, OR 97006
+1 503 716 1060
www.elematics.com
