CXone will help organizations globally transform their customers’ experiences, building a digital-first customer service operation.

Claudia Adrien

August 19, 2022

1 Min Read
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Nice and Microsoft have expanded their partnership to deliver personalized digital experiences via CXone on Azure. Microsoft granted Nice top-tier status, the software giant’s highest level partner designation, for Azure IP co-sell.

Nice says it is driving deeper collaboration and strong go-to-market momentum. Together, the companies plan to accelerate the adoption of CXone through a joint global go-to-market co-selling strategy. Nice and Microsoft will work together with key strategic accounts enabling a faster path to the cloud.

This partnership leverages the power of CXone to help organizations transform their customers’ experiences. In addition, the companies plan to build a digital first customer service operation.

We recently compiled a list of 20 top CCaaS providers offering products and services via channel partners.

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Nice CXOne’s Paul Jarman

Paul Jarman is CEO of Nice CXone.

“Consumers today expect fast, convenient digital and self-service options. Through the expanded partnership with Microsoft and with CXone now available on Azure, and with our co-sell partnership, we are taking another step in the frictionless revolution allowing organizations to meet their customers wherever they choose to start their journey and create a cohesive digital experience,” Jarman said. “This better-together offering will foster customer experience interaction (CXi) modernization and provide a standard-setting choice for customers.”

Nice says CXone’s advanced AI and portfolio of voice and digital solutions allow businesses of all sizes to create proactive, brand-differentiating interactions.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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