https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Telephony/UC/Collaboration


Shutterstock

Cloud Contact Center

Nextiva Hires First CRO, Debuts New CCaaS

  • Written by Edward Gately
  • January 17, 2019
Nextiva Contact Center is available for companies of all sizes.

Nextiva has hired its first chief revenue officer (CRO) with his eye on channel growth, and released a new cloud-based contact center as a service (CCaaS).

As CRO, Scott Armour will be responsible for creating a global revenue strategy and overseeing the organization’s sales teams. He previously worked as Oracle Digital’s senior vice president.

Nextiva's Scott Armour

Nextiva’s Scott Armour

Armour tells Channel Partners that as CRO he oversees all Nextiva routes to market, including its channel program.

“Nextiva and our partners [have] achieved amazing things since our channel program launched and partners will continue to play an important role in Nextiva’s future,” he said. “Channel remains central to our growth strategy and I will work with partners to assure Nextiva’s channel program, and our sales motions, support that theme.”

Armour will create a revenue strategy and execution plan to help the company grow by double digits in the next five years.

Here’s our list of channel people on the move in December.

“Nextiva accomplished a lot over the past 10 years as a leader in a fast-growing market,” he said. “My focus is to bring consistency, predictability and scale to Nextiva while maintaining the entrepreneurial spirit and fanatic commitment to customer success that define our brand.”

“We are thrilled to welcome Scott to the Nextiva family,” said Tracy Conrad, Nextiva’s president. “Not only does he bring experience building and scaling sales teams, but he also represents the type of character best suited for Nextiva. He recently finished hiking the entire Appalachian Trail with his son, a feat that comes with incredible stories of resilience, dedication, and focus: three attributes that will serve Scott well in his career here.”

Also announced this week, Nextiva Contact Center is available for companies of all sizes. Charles Ingram, Nextiva‘s chief product officer, said the CCaaS gives partners the ability to offer a multichannel system to customers that will “bring them into a new generation of contact center.”

Nextiva's Charles Ingram

Nextiva’s Charles Ingram

“This will open up partners’ businesses to progressive clients who are looking to streamline their communications and workforce,” he said. “Since contact-center customers can manage chat, phone, email and more from one portal, this is appealing to larger organizations who have an influx of communications from all channels, thus opening the door to more enterprise-level opportunities.”

Nextiva Contact Center gives the company, its partners and customers a “huge competitive advantage” thanks to this omnichannel solution’s feature set, Ingram said.

“The solution is ahead of the game when compared to many CCaaS options on the market,” he said. “Some of our customers’ favorite features include speech-enabled IVR, predictive analytics-based routing, 360-degree customer journey analytics, workforce automation (WFO) and outbound campaign management. The combination of Nextiva’s amazing service, VoIP and contact center gives customers more options in communicating with their contacts.”

Last summer, Nitel entered a strategic partnership with Nextiva to provide agents and customers with a comprehensive offering for their network and UC needs. And this week, Ira Feuerstein, Nextiva’s vice president of strategic partnerships, said Nextiva and Nitel have completely interconnected their networks, which means partners can tell their customers they can “implement a solution for them that’s going to be hands down the best in the industry.”

Tags: Agents Analytics Cloud New Products & Services People on the Move Telephony/UC/Collaboration

Most Recent


  • ThreatLocker Zero Trust World Day 2 2023 Feature
    Zero Trust World 2023: ThreatLocker Unleashes Ops Threat-Detection Tool
    ThreatLocker also will be rolling out a new portal.
  • Layoffs
    Telecom-IT Layoff Tracker 2023: Cisco, RingCentral, Microsoft, 8x8, Sophos, More
    The onslaught of layoffs is bleeding over into this month.
  • Job Cuts
    January's Tech Layoff Scourge: Deep Dive Into Channel Impact
    We break down the seemingly daily layoffs impacting various companies doing business in the channel.
  • Cloud Merger
    Bam Boom! Pax8 Buys Cloud Company to Enable MSPs with Microsoft Dynamics
    The purchase will help partners automate clients’ business processes. Rob Rae will play a role, too.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Welcome Mat
    Ex-Telarus Exec Scott Forbush Leaves Upstack for PPT Solutions After 5 Months
  • Woman with questions
    Should We Just Call Master Agents Distributors?
  • Benefit, Plus Sign
    TBI, Avant Add New Cloud, Security Suppliers to Lineups
  • CIO
    ScanSource Hires New CIO to Lead Global IT Strategy

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

Zero Trust World 2023: ThreatLocker Unleashes Ops Threat-Detection Tool

February 2, 2023

Telecom-IT Layoff Tracker 2023: Cisco, RingCentral, Microsoft, 8×8, Sophos, More

February 2, 2023

January’s Tech Layoff Scourge: Deep Dive Into Channel Impact

February 2, 2023

Industry Perspectives

View all

How to Break Through the Growth Ceiling

February 1, 2023

5 Things to Look for in a UC Partner

January 31, 2023

The Benefits of Hiring an Investment Bank

January 30, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

How To Boost Your Business With White-Label UCaaS

February 28, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

Day 2 of #ZTW: @ThreatLocker unveils new Ops threat detection tool. dlvr.it/Shs93Y https://t.co/dAnj6IUiF2

February 3, 2023
ChannelFutures

.@broadvoice appoints a channel vet as new program leader. Before joining the company, he had risen through the ran… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

More activity over at @Pax8 (which just hired @RobTRae): the #cloud marketplace firm has purchased @BamBoomCloud.… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

.@SamsungMobile launches #GalaxyS23 phones, new #GalaxyBook3Ultra at Samsung Unpacked. dlvr.it/ShrW8G https://t.co/DloltwdMsE

February 2, 2023
ChannelFutures

The new partnership between Channel Futures and @ITExchangeNet is poised to benefit the partner community.… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

.@JuniperNetworks announces transition to “solution building outcomes," addresses pain points around quoting, prici… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

Day 1 of #ZTW23: @ThreatLocker hopes attendees walk away smarter about #zero trust and cybersecurity.… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them dlvr.it/ShpCHp https://t.co/Av6eJmYnnF

February 1, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X