Channel Partners

November 25, 2008

1 Min Read
Interactive Intelligence Adds Contact Center SMS

Interactive Intelligence Inc. (ININ), a unified communications package provider, is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC).

The new SMS features, available by yearend, are designed to help contact centers increase customer retention and satisfaction – which represent two huge works in progress for many service providers struggling to shake the cable guy image.

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