UJET, the cloud contact center provider, on Tuesday launched its first partner program and unveiled a new agreement with PeakView.

PeakView will use UJET’s cloud contact center products and services to further help enterprises and industries modernize their customer communications. The combination will help enterprises and Fortune 500 companies better identify and use customer service tools.

UJET’s partner program supports strategic business partnerships, master agents and integrators.

Darcey Harrison is UJET‘s chief revenue officer. She said the program got its start earlier this year. That’s when the cloud contact center provider hired its first channel director.

UJET’s Darcey Harrison

“Since then, we’ve signed PeakView along with numerous other channel partners that have signed or are already in contract negotiations, and more to come,” she said. “We’ve seen tremendous growth, including a 400% increase in our total licenses over the past 12 months. Combined with the rapid adoption and migration toward CCaaS solutions, the timing was right for us to launch our program and provide partners with a cloud-native, smartphone-centric, all-in-one contact center solution.”

It was always UJET’s plan to initiate and formulate a channel program, Harrison said.

“While the intention and initiative to launch the program was always there, we have worked with our partners, and listened to their input and feedback through the entire process, from getting connected, through finalizing the partnership, to onboarding and more,” she said.

Massive CCaaS Adoption Expected

According to Gartner, by 2022, CCaaS will be the preferred adoption model in one-half of contact centers, up from about one in 10 in 2019.

“Our program gives both UJET and our partners an even better opportunity to meet the evolving contact center needs of today’s enterprise,” Harrison said. “Channel partners can now leverage next-gen cloud technology built specifically for the modern, smartphone-centric consumer, to help businesses streamline and scale their operations, and build loyalty and trust with their customers. For UJET, our new program will help us to further align ourselves with industry leaders who are helping to pave the way for contact center digital transformation.”

“The transition from legacy contact center technology to cloud-based solutions is rapidly underway and has only increased in importance in today’s environment with the need for teams to be safe, remote and reliable,” said Ken Smith, PeakView’s co-founder and CEO. “Partnering with a disrupter like UJET allows us to better meet the evolving needs of our clients and makes it easier for contact center professionals to adopt next-generation technology through offers like bundled usage and licensing, as well as an SMS adapter that can be deployed on top of an existing on-premise solution as an initial step in migrating fully to the cloud.”

Earlier this month, UJET and Calabrio, the workforce optimization provider, entered into a strategic and technology partnership. They will deliver a single cloud service that combines UJET’s customer support platform with Calabrio’s workforce and customer engagement products. The integration offers a cloud contact center platform that is both omnichannel-native and human-centric.