Contact center as a service (CCaaS) is one of the channel’s hottest technologies, so a great fit for our revenue and supplier conference track at the recent Channel Partners Conference & Expo in Las Vegas.

Analyst Blair Pleasant of COMMfusion led an all-star panel featuring Serenova’s Brandon Knight, EPIC Connections’ Bill Pieper and Acliviti’s Joe Rice.

Watch the video above for how to select a CCaaS supplier, how to make sure agents have the right tools, and tips to manage CCaaS implementations securely and efficiently.