Broadvoice is boosting support for its indirect sales partners with five additions/promotions on its channel team.

Broadvoice’s Tianna Sheppard

Tianna Sheppard, a 20-year telecom sales professional, joins the UCaaS provider as channel manager for the Southeast. She previously was business development manager at TelAdvocate Communications, a telecom agency based in Florida. She also held positions at Frontier Communications, iQ4Mobility and Bright House Networks (now Spectrum).

“While I’ve spent most of my career in direct sales for service providers, most recently I worked for a channel partner, which has given me an understanding of what partners really need to drive business forward,” she said. “I’m excited for the opportunity to help Broadvoice partners in the Southeast to grow their UCaaS revenue.”

Andrew Hernandez, a six-year Broadvoice sales expert, has been promoted from partner sales manager to channel manager for the Southeast.

Broadvoice’s Andrew Hernandez

“Being a part of our inside sales team has enhanced my ability to educate and tailor solutions for customers,” he said. “As a partner sales manager, I learned how to provide maximum support for agents and educate them on our products and processes. Now as a channel manager, I’m looking forward to engaging with our partners and helping Broadvoice grow.”

Oliver Kersey, a seven-year telecom sales professional and two-year partner sales manager at Broadvoice, has been promoted to channel manager for the Mountain West.

Broadvoice’s Oliver Kersey

“I’m thrilled to be meeting new partners, building our brand’s recognition in the Mountain West, getting into new industry verticals and developing the channel,” he said. “I’ve had longstanding relationships with all our active partners here in the mountain west. I’m a people person and enjoy working with our partner community to grow their businesses.”

Eva Mata, a nine-year Broadvoice veteran, has been promoted from senior partner sales manager to the newly created role of sales support manager, which acts as a liaison between partners, channel sales and operations to drive business forward.

Broadvoice’s Eva Mata

“Our partners’ experience and confidence in our platform is our No. 1 priority in 2020,” she said. “I’m excited to take on my new position, and be the bridge between our partner community and Broadvoice’s internal operations.”

Erica Mikulsky, an IT channel marketing professional, joins Broadvoice as channel marketing manager. She began her IT marketing career at McBride Electric and has worked for Eaton, Emerson Network Power and HD Supply.

Broadvoice’s Erica Mukilsky

“Broadvoice is a channel-driven organization, so we’re always looking for ways to boost support to our partners,” said Kim McLachlan, Broadvoice‘s senior vice president of sales and marketing. “One way, we’re doing that is by adding resources on the ground where our partners need support. We are excited to bring Tianna into the team to liaise with partners in the Southeast, and we’re fortunate to tap into a great pool of talent inside our organization with Andrew and Oliver covering the Southeast and Mountain West, Eva in our new sales support manager role, and Erica as our new channel marketing manager.”

In her new role, Mikulsky will oversee marketing and event strategies to drive demand generation for Broadvoice and its partners.

“I’m looking forward to leveraging my networking abilities and programmatic strategies earned over more than a decade in the technology channel to help to drive both new and recurring revenue streams through our partner network,” she said. “I’m also excited to make new connections in the telecom channel community.”