8×8’s DeLozier: How to Capitalize on the ‘CX Revolution’
Focusing on the customer experience should be at the heart of everything you do.
You’ve heard of Generation X, but what about Generation CX (customer experience)?
Your customers and your customers’ customers expect a fine-tuned, omnichannel experience these days — and they expect information and problem resolution at the drop of a hat.
In his keynote at last month’s Channel Partners Conference & Expo, 8×8 channel chief John DeLozier took to the stage for his keynote titled, “It’s a Revolution: The New Speed of Business,” to explain how focusing on the customer experience is critical to success in the modern era.
