Well, that didn’t take long. 8×8 channel partners already have a new global channel chief in the wake of John DeLozier’s departure.

The business communications provider has named Bobby Hall global vice president of channel sales. He previously was the company’s VP of North America channels.

8×8’s Bobby Hall

Hall has been on 8×8’s channel team for three years.

This week, ScanSource hired DeLozier as president of Intelisys. He was 8×8‘s senior vice president of global channel sales for a little more than three years.

Before joining 8×8, Hall was area vice president of channel alliances at CenturyLink Business. Prior to that, he held positions at Unify, Arrow, ShoreTel and Avaya.

As 8×8’s global channel chief, Hall is responsible for accelerating business growth through 8×8’s channel partner program.

New XCaaS Uptime Guarantee

Also this week, 8×8 announced it now offers an enhanced uptime guarantee on its Experience Communications as a Service (XCaaS) platform across both UCaaS and CCaaS.

The guarantee is aimed at organizations requiring the highest levels of reliability across distributed offices and workforces. This is a financially backed, platform-wide 99.999% global uptime service level agreement (SLA).

8×8 XCaaS is a single-vendor cloud solution for both employee and customer engagement. It includes fully integrated contact center, voice, video meetings, team chat, and CPaaS APIs and embeddable apps.

Hall said partners can confidently recommend 8×8 XCaaS to their customers.

“This solution provides organizations with a single point of accountability and confidence,” he said. “And it eliminates all finger pointing that comes with multivendor solutions.”

8×8 XCaaS Guarantee ‘New Industry Benchmark’

8×8 has set a new industry benchmark with this SLA across an integrated cloud UCaaS and CCaaS solution, Hall said.

“No other leading vendor in our space can credibly replicate this SLA at this point as they rely on multivendor solutions that are not guaranteed,” he said. “We guarantee organizations the highest levels of reliability across distributed offices and workforce, providing our partners’ customers with peace of mind as they move to the cloud.”