Tigerpaw Software: Moving Beyond PSA?

Tigerpaw Software: Moving Beyond PSA?

tigerpaw-software-psaWhen it comes to professional services automation (PSA) software, I've known the folks at Autotask and ConnectWise for about three years. Here at the Kaseya Connect User Conference, I wanted to spend a little more time getting to know another PSA competitor -- Tigerpaw Software. James Foxall, a senior VP and co-owner at Tigerpaw, presented at the conference on May 27. Here are some of the key takeaways from his session.

First, the high-level stuff:

  • Tigerpaw is on-premise software
  • 25-year-old company
  • 25,000 users
  • "Software is all we do; we're not an IT group," says Foxall
  • All code is developed in-house, all support managed in-house
  • Foxall started at Tigerpaw when he was 15 years old, and he turns 40 later this year
Foxall's said TigerPaw has "friendly" competition with Autotask and ConnectWise in the PSA market. However, he attempted to differentiate TigerPaw from those options by noting TigerPaw is a marketing and sales tool alternative to Salesforece.com, QuoteWerks, Act, and Microsoft Project.

Of course, Autotask and ConnectWise may have different views of where their respective PSA and IT service management products fit in the market. So be sure to ask each company directly about where they do -- and don't -- play in the industry.

Ultimately, Foxall asserts Tigerpaw is designed for:
  • Billing and Purchasing
  • Marketing and Sales
  • Installation and Delivery
  • and Installation and Delivery
"We can replace all but your accounting package," Foxall asserted. "We've got a real-time integration for Quickbooks and other accounting software. Use your accounting package for its intended design: accounting."

Your Business, Your Decision

So, how does Tigerpaw's software stack up vs. Autotask and ConnectWise? I haven't actually run the software, and MSPmentor always defers to readers to test and evaluate software on their own.

I didn't catch the end of Foxall's presentation because I had to run to a meeting with Kaseya Executive VP Jim Alves and President Mark Sutherland (they demonstrated Kaseya's service desk software on the iPhone). But I plan to catch up with Foxall today or in the near future for more perspectives.

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