Virtual Administrator, a well-known Master MSP, has selected Live Virtual Help Desk (LVHD, pictured) to offer 24x7 help desk services to its community of managed services providers. The move highlights Virtual Administrator's continued partner program expansion, and LVHD's growing ecosystem of relationships across the MSP market. Here's a bit more on the deal, plus some more background on help desk services for MSPs.
As you may recall, Virtual Administrator is an on-ramp of sorts for VARs and MSPs that want to promote managed services and SaaS offerings to their end customers. The company has relationships with Kaseya, Intronis, Spam Soap and SonicWall, among others. In recent months, Virtual Administrator has quietly researched potential help desktop solutions for its MSP ecosystem.
According to a prepared statement from Virtual Administrator's Rich Forsen, Virtual Administrator ultimately partnered up with Live Virtual Help Desk for three reason:
- The people: Virtual Administrator heard positive feedback about LVHD's team in the market.
- The ecosystem: LVHD has made a commitment to support the various tools and technologies promoted by Virtual Administrator.
- The philosophy: LVHD agreed to support Virtual Administrator's Value Included Program (VIP) philosophy.
More Integrations ComingMeanwhile, Virtual Administrator has a longstanding relationship with Kaseya -- which continues to expand its own NOC (network operations center) services. Once the Kaseya NOC services are available for SaaS partners, both Virtual Administrator and Live Virtual Help Desk will be prepared to integrate seamlessly, according to a joint statement from Virtual Administrator and LVHD.
There's also an exclusive twist to the Virtual Administrator-LVHD relationship. According to the press release:
"This agreement also establishes Virtual Administrator as the exclusive Master MSP for Live Virtual Help Desk. Partners that contact Live directly and are qualified as people who would benefit from Virtual Administrator’s on-ramp services will be routed through Virtual Administrator’s program."
Help Desk and NOC BattlegroundNo doubt, many MSPs are seeking third-party NOC and help desk services. Some solutions providers are turning to master MSPs like Do IT Smarter for help. Other solutions providers are turning to distributors like Ingram Micro Seismic -- which has a Global NOC relationship with NetEnrich. And some solutions providers are turning to IT partners like Zenith Infotech for virtual help desk services.
Meanwhile, Live Virtual Help Desk has been busy inking relationships with nearly 20 different software and technology providers across the managed services market. The big question: Can LVHD continue to scale its help desk services as more technology partners jump on its bandwagon? We'll be watching and listening for answers.
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