Now that Microsoft has ported the communications and messaging features of Skype for Business Online to Teams, the company is adding the ability to record and transcribe conferences and is extending it to specific industries.
It’s far more difficult for a customer to change providers if it means relinquishing a full roster of services that are critical to the business. Here’s how to increase revenue and enhance “stickiness” by moving beyond traditional networking offerings.
When the traditional break-fix model was no longer cutting it, Premier Technology Solutions placed a nail-biter of a bet. Now its seismic shift is shaking things up down under — and made PTS a finalist for this year’s MSP of the Year Award.
Five years ago, the telco partners Ross Thompson worked with were all about networking and voice. When the cloud opportunity came along, they required a whole other kind of education: how to capitalize on the IT channel opportunity.