Telephony/UC/Collaboration

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Staffing, hiring

Best Practices for Dealing with Staff Churn

Lowering churn rates can prove to be a challenge, especially in the world of MSPs.

Old Phone

CenturyLink to Discontinue Legacy Service in Former Qwest Territory

It’s just the latest legacy service CenturyLink wants to discontinue as customer demand shifts to more advanced services.

Cloud UC

MicroCorp CEO: UCaaS Hot, Desk Phones Not

We get a sneak peek of what MicroCorp’s CEO plans to share with attendees at #CPExpo.

‘7 Minutes’ with Cytracom Vice President of Channel Eric Pinto

In our latest 7 Minutes, Cytracom’s channel chief speculates on the continued relevance of business voice.

M&A

Plantronics’ $2 Billion Polycom Buy Gets Mixed Reviews

Plantronics said buying Polycom positions it to capture additional opportunities across the nearly $40 billion UCC industry.

promotion

AireSpring’s New President: Mega Carriers ‘Squeeze Out’ Partners

He has more than 20 years of experience in the telecommunications industry.

Cybersecurity

Carbon Black Unveils New Security-Based Technology Partner Program

Carbon Black has consulted with both partners and customers throughout its product development.

Business Handshake

Windstream Wraps MassComm Buy, Expands Service Portfolio

Windstream disclosed its Mass Communications acquisition in January in a Federal Communications Commission (FCC) filing.

Strike

‘Dangerous’ Frontier Workers’ Strike Ends with Tentative Contract Agreement

Frontier Communications workers went on strike three weeks ago in West Virginia and Ashburn, Virginia.

Desktop phone

Does the Software Evolution Spell Doom for Desk Phones?

The conversation has changed a bit since last year.

Welcome

MetTel Adds Windstream Vet as UC Leader

The company also hired a new senior VP to lead digital-transformation efforts.

Elite

Telesystem Adds VentureGroup to ‘Elite’ Master Agent Group

The company is putting more and more emphasis on is master-agent partners.

Business Network and Communication

Vonage Unveils New Partner Network, Aims to Draw MSPs, ISVs, SIs, VARs

Partners now can offer customers “innovative ways to collaborate more productively and to engage their customers in more meaningful ways to create better business outcomes.”

MultiCloud

Avant: Agents, MSPs Converge in a Multicloud World

Managing cloud solutions these days is no simple task.

Cloud UC

Avaya Debuts Master Agent Program for Cloud Sales, Taps Jenne as First Member

In January, Avaya launched a new organization focused on driving cloud products and services for the company.

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