Telephony/UC/Collaboration

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Selecting a Customer Care System

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

SprintExpands Local Services

SprintExpands Local Services

Posted: 09/1997 Business News FRONTLINE INFORMATION Click on heading to read news text… Sprint Expands Local Services Phoenix Network-US ONE Merger Called Off Summa Four, Dialogic Develop Switching Platform Tempus Incorporates IVR Software Centigram Licenses TruVoice Qwest Signs Facility Agreement SNET Picks Lucent Genesis, RFC Reach Financing Agreement Ernst & Young Select Sprint, Global One […]

Resale Report

Posted: 09/1997 Resale Report Prepaid Wireless: Add Another Arrow to Your Quiver By Debera Bell-Beam Despite huge revenue growth_$4.6 billion from 1995 to year-end 1996_only 17 percent of the U.S. population subscribes to a wireless service, according to the Cellular Telecommunications Industry Association (CTIA). Wireless already serves 50 million customers, but with about 30 percent […]

CHANNEL OVER CHURN

CHANNEL OVER CHURN

Posted: 09/1997 CHANNEL OVER CHURN The Way You Get Customers Says a Lot About Whether You’ll Keep Them By Dr. Judy Reed Smith No doubt you’ve been reading a lot about churn and how to curb it by improving service, adding products, meeting customer expectations, etc. New research from ATLANTIC-ACM suggests that you also should […]

Payphone Route

Posted: 09/1997 Payphone Route Court Rules Against Payphone Order: Says FCC Erred in Setting Rate By Mark Haney In the July issue, we discussed the implications of the Federal Communications Commission’s (FCC’s) Payphone Order. In the order, the FCC ruled that payphone service providers (PSPs) are entitled to fair and reasonable compensation for the use […]

Endeavors

Posted: 09/1997 Endeavors Walking in the Shadows of Giants, a Small Business Takes Big Steps By Peter Meade The entrepreneurial spirit, aggressive marketing savvy and bottom-line sensibility behind Genesis Communications International Inc.’s humble beginnings lie with Derek Gietzen and his wife, Thalia. They put everything they had on the line and used a differentiating system-to-system […]

Product News

Posted: 09/1997 Product News Access Communications Releases AccessAbility 4.5 KAILUA, Hawaii–Access Communications Inc. has released AccessAbility 4.5, an upgraded version of its current billing program. Michael Colbert, president and CEO of Access Communications, says, "AccessAbility utilizes Windows-based client server billing applications with a complete integrated sales and management, bidirectional switch interfacing." AccessAbility now features over […]

Debit Cards

Posted: 09/1997 Debit Cards FSU’s Smart Card Platform: Students Have More Options than Ever By Jennifer Knapp Many in the telephony industry will remember the standard college identification of the last decade. Although most were fitted with bar codes and magnetic stripes, the cards’ capacities were not marketed as service oriented. Most were used for […]

Know Your Enemy

Know Your Enemy

Posted: 09/1997 Know Your Enemy The Role of Competitive Intelligence in the Telecom Industry By Steve Racz The world’s most stunningly successful companies did not arrive at their preeminent positions by reading tea leaves to understand the behavior of their competitors and the direction of their markets. Companies like Metropolitan Life, General Electric, Intel, Microsoft, […]

Industry News

Posted: 09/1997 Industry News Click on a heading to read news text… United States Telephone Association Update Executive Talent Hard To Find Access Charge Reform Order Reconsideration Petition U.S. Wholesale Long Distance Revenues Up, ATLANTIC-ACM Reports Bell Atlantic, MCI Link Frame Relay Services Teltrust Prepaid Card Services For Flying J CompTel Salutes James M. Smith […]

The Letter

Posted: 09/1997 The Letter AT&T Commits to IP Voice Though our words in this space have come as small comfort to many in the resale community, we have continued to argue that sweeping changes in the long distance business are headed our way. Among the challenges and opportunities we have discussed is the use of […]

PCS

Posted: 09/1997 PCS It’s Personal By Debera Bell-Beam The next generation of mobile phone service is personal. The idea is communications regardless of location–people roaming freely with personal numbers assigned to them rather than phones and "find me" call completion that tracks down anyone, anywhere (just about, any way). Well, maybe not. It all depends […]

Debit Card News

Debit Card News

Posted: 09/1997 Debit Card News Prepaid Benefits From Momentum SOLONA BEACH, Calif.–Momentum Telecom recently introduced a prepaid phone card package with options to entice agents, retailers and customers. The package offers commissions up to 37 percent; a no risk, money-back guarantee; a cooperative advertising program; complete retail support; complete point-of-sale materials; and no sales-tax collection.The […]

The Death of a Salesman

The Death of a Salesman

Posted: 09/1997 The Death of a Salesman Resellers Face a Critical Juncture By Bob Titsch, Jr. For years pundits have predicted their demise, and resellers continually made fools of them, but it’s resellers themselves who are doing the talking lately. Some industry insiders say the competitive market brings with it the death of a salesman-specifically […]

Global Initiatives

Global Initiatives

Posted: 09/1997 Global Initiatives Latin America: A New Frontier for Those with Time and Energy By Jason Gursky While there still exist many profitable opportunities for carriers and resellers in the U.S. market, many are discovering that overseas markets offer larger growth rates for revenues and profits. For example, AT&T, MCI, Global One, WorldCom, ACC, […]

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7 Channel People Making Waves This Week at Pax8, Canalys, Microsoft, Splunk, More

February 3, 2023

Post-TBI Acquisition, Partners Weigh the Future of AppDirect, TSDs

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Juniper Networks Shows ‘Swagger’ with Ambitious Growth Strategy

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The Software Patching Problem – Solved

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How to Break Through the Growth Ceiling

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5 Things to Look for in a UC Partner

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Next-Generation MSP Platform: The Building Blocks for Your Business

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6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

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Frost Radar: North American UCaaS Market, 2022

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Twitter

Channel people making waves include: @RobTRae, @vasujakkal, @ReneeIMCloud, @garylsteele dlvr.it/ShvjQ3 https://t.co/yz09flzXvV

February 3, 2023

The slowdown in #publiccloud spending is real and it’s arrived at #AWSCloud and #GoogleCloud.… twitter.com/i/web/status/1…

February 3, 2023

#ZTW23: @ThreatLocker Gold Partners announced, deep dive into the dark web. dlvr.it/ShvFGF https://t.co/k68BfzLToq

February 3, 2023

Channel Partner Success Story: Forerunner Technologies - Learn how @NEC UNIVERGE BLUE Cloud Solutions enabled… twitter.com/i/web/status/1…

February 3, 2023

Partners and suppliers weighed in on the AppDirect-TBI acquisition and its implications for the channel.… twitter.com/i/web/status/1…

February 3, 2023

Read about @coxbusiness' acquisition of @Logicworks. dlvr.it/Shty4t https://t.co/3MaKai6SVr

February 3, 2023

Where in the world are the top MSPs?? Take a look at the infographic breakdown of 2022 #MSP501 winners by region >>… twitter.com/i/web/status/1…

February 3, 2023

.@SovosCompliance offers tips for how and when to revamp #partnerplans. dlvr.it/ShtDgv https://t.co/vPzajXnjee

February 3, 2023