CHANNEL OVER CHURN August 31, 1997 Posted: 09/1997 CHANNEL OVER CHURN The Way You Get Customers Says a Lot About Whether You’ll Keep Them By Dr. Judy Reed Smith No doubt you’ve been reading a lot about churn and how to curb it by improving service, adding products, meeting customer expectations, etc. New research from ATLANTIC-ACM suggests that you also should […]
Payphone Route August 31, 1997 Posted: 09/1997 Payphone Route Court Rules Against Payphone Order: Says FCC Erred in Setting Rate By Mark Haney In the July issue, we discussed the implications of the Federal Communications Commission’s (FCC’s) Payphone Order. In the order, the FCC ruled that payphone service providers (PSPs) are entitled to fair and reasonable compensation for the use […]
Endeavors August 31, 1997 Posted: 09/1997 Endeavors Walking in the Shadows of Giants, a Small Business Takes Big Steps By Peter Meade The entrepreneurial spirit, aggressive marketing savvy and bottom-line sensibility behind Genesis Communications International Inc.’s humble beginnings lie with Derek Gietzen and his wife, Thalia. They put everything they had on the line and used a differentiating system-to-system […]
Product News August 31, 1997 Posted: 09/1997 Product News Access Communications Releases AccessAbility 4.5 KAILUA, Hawaii–Access Communications Inc. has released AccessAbility 4.5, an upgraded version of its current billing program. Michael Colbert, president and CEO of Access Communications, says, "AccessAbility utilizes Windows-based client server billing applications with a complete integrated sales and management, bidirectional switch interfacing." AccessAbility now features over […]
Debit Cards August 31, 1997 Posted: 09/1997 Debit Cards FSU’s Smart Card Platform: Students Have More Options than Ever By Jennifer Knapp Many in the telephony industry will remember the standard college identification of the last decade. Although most were fitted with bar codes and magnetic stripes, the cards’ capacities were not marketed as service oriented. Most were used for […]
Know Your Enemy August 31, 1997 Posted: 09/1997 Know Your Enemy The Role of Competitive Intelligence in the Telecom Industry By Steve Racz The world’s most stunningly successful companies did not arrive at their preeminent positions by reading tea leaves to understand the behavior of their competitors and the direction of their markets. Companies like Metropolitan Life, General Electric, Intel, Microsoft, […]
Industry News August 31, 1997 Posted: 09/1997 Industry News Click on a heading to read news text… United States Telephone Association Update Executive Talent Hard To Find Access Charge Reform Order Reconsideration Petition U.S. Wholesale Long Distance Revenues Up, ATLANTIC-ACM Reports Bell Atlantic, MCI Link Frame Relay Services Teltrust Prepaid Card Services For Flying J CompTel Salutes James M. Smith […]
The Letter August 31, 1997 Posted: 09/1997 The Letter AT&T Commits to IP Voice Though our words in this space have come as small comfort to many in the resale community, we have continued to argue that sweeping changes in the long distance business are headed our way. Among the challenges and opportunities we have discussed is the use of […]
PCS August 31, 1997 Posted: 09/1997 PCS It’s Personal By Debera Bell-Beam The next generation of mobile phone service is personal. The idea is communications regardless of location–people roaming freely with personal numbers assigned to them rather than phones and "find me" call completion that tracks down anyone, anywhere (just about, any way). Well, maybe not. It all depends […]
Debit Card News August 31, 1997 Posted: 09/1997 Debit Card News Prepaid Benefits From Momentum SOLONA BEACH, Calif.–Momentum Telecom recently introduced a prepaid phone card package with options to entice agents, retailers and customers. The package offers commissions up to 37 percent; a no risk, money-back guarantee; a cooperative advertising program; complete retail support; complete point-of-sale materials; and no sales-tax collection.The […]
The Death of a Salesman August 31, 1997 Posted: 09/1997 The Death of a Salesman Resellers Face a Critical Juncture By Bob Titsch, Jr. For years pundits have predicted their demise, and resellers continually made fools of them, but it’s resellers themselves who are doing the talking lately. Some industry insiders say the competitive market brings with it the death of a salesman-specifically […]
Global Initiatives August 31, 1997 Posted: 09/1997 Global Initiatives Latin America: A New Frontier for Those with Time and Energy By Jason Gursky While there still exist many profitable opportunities for carriers and resellers in the U.S. market, many are discovering that overseas markets offer larger growth rates for revenues and profits. For example, AT&T, MCI, Global One, WorldCom, ACC, […]
Put it Down to Growing Pains August 31, 1997 Posted: 09/1997 Put it Down to Growing Pains Clients Rate Their Billers in a New Report Debera Bell-Beam The report card is in, and it’s not great. But it’s not bad, either. Among the findings, one in four telecom service providers would give their billing suppliers an average or below-average rating, according to the new […]
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