Telephony/UC/Collaboration

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Layoffs

Telecom-IT Layoff Tracker 2023: Cisco, RingCentral, Microsoft, 8×8, Sophos, More

The onslaught of layoffs is bleeding over into this month.

Job Cuts

January’s Tech Layoff Scourge: Deep Dive Into Channel Impact

We break down the seemingly daily layoffs impacting various companies doing business in the channel.

Select, circle individual

Broadvoice Appoints 8×8, Mitel Vet as VP of Channel Partnerships and Alliances

He brings UCaaS and CCaaS leadership to Broadvoice’s partnership strategy.

Layoffs

Talkdesk Layoffs Impact Sizable Number of Workers, Former Employee Says

Talkdesk did not provide reasons for the reduction in headcount, one laid-off worker said.

Opti9's Katlyn Taylor

Channel People on the Move: Lumen, HPE, Fortinet, Five9, Comcast, More

Plus, moves at Sangoma, Cato Networks, Avant Communications and many more.

data center

BT Group Migrates Mainframes to the Cloud with Kyndryl

BT targets $21 million in annual savings from a reduction in mainframe operating costs.

The Promise of Artificial Intelligence

Observe.AI Launches Real-Time AI to Assist Contact Center Agents

Real-Time AI can reduce customer frustration by up to 82%, the company said.

CFTV CPaaS Freeze

CPaaS Sales Tips: Benefits, Ideal Customer, Partner Talking Points

Watch our video with sales tips and then see who made our list of top CPaaS companies in the channel.

Customer Experience CX

NICE, Cognizant Team Up to Transform Digital Customer Experience

The collaboration offers opportunities in CX, WFM and digital transformation.

Making Waves

7 Channel People Making Waves This Week at 8×8, Intel, Google Cloud, RingCentral, More

Google, which says it’s cutting 12,000 workers, has not indicated how the layoffs impact Google Cloud.

INtelisys AMP'd Newport Beach 2023

Intelisys AMP’d Images: Partners Explore B2B Purchasing Trends, CX, Security Solutions

Customers “literally don’t know” how their own buying journey works, and that’s an opportunity for partners.

New direction

Deal to Buy Unify from Atos Seals New Direction for Mitel, CEO Explains

The deal also includes a role for RingCentral.

Intelisys Pre-AMP'd Marketing Forum

Intelisys, Suppliers, Agents Take Aim at the Partner Marketing Gap

Marketing is historically a second thought for the sales-focused world of technology advisors.

Mergers and Acquisitions, MA

Mitel to Acquire Atos’ Unify, ‘Catalyzing’ Greater Modernization of Communications Solutions

The deal would mean the companies would have collective customer base of more than 75 million users in over 100 countries.

Metaverse

TD Synnex: Partners Slow to Adopt the Metaverse Despite Billions in Revenue Potential

Estimates show an $800 billion revenue opportunity with AR/VR, metaverse by 2024.

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Upcoming Events

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Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

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7 Channel People Making Waves This Week at Pax8, Canalys, Microsoft, Splunk, More

February 3, 2023

Post-TBI Acquisition, Partners Weigh the Future of AppDirect, TSDs

February 3, 2023

Juniper Networks Shows ‘Swagger’ with Ambitious Growth Strategy

February 3, 2023

Industry Perspectives

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The Software Patching Problem – Solved

February 3, 2023

How to Break Through the Growth Ceiling

February 1, 2023

5 Things to Look for in a UC Partner

January 31, 2023

Webinars

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Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

How To Boost Your Business With White-Label UCaaS

February 28, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022

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White Papers

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6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Twitter

Channel people making waves include: @RobTRae, @vasujakkal, @ReneeIMCloud, @garylsteele dlvr.it/ShvjQ3 https://t.co/yz09flzXvV

February 3, 2023

The slowdown in #publiccloud spending is real and it’s arrived at #AWSCloud and #GoogleCloud.… twitter.com/i/web/status/1…

February 3, 2023

#ZTW23: @ThreatLocker Gold Partners announced, deep dive into the dark web. dlvr.it/ShvFGF https://t.co/k68BfzLToq

February 3, 2023

Channel Partner Success Story: Forerunner Technologies - Learn how @NEC UNIVERGE BLUE Cloud Solutions enabled… twitter.com/i/web/status/1…

February 3, 2023

Partners and suppliers weighed in on the AppDirect-TBI acquisition and its implications for the channel.… twitter.com/i/web/status/1…

February 3, 2023

Read about @coxbusiness' acquisition of @Logicworks. dlvr.it/Shty4t https://t.co/3MaKai6SVr

February 3, 2023

Where in the world are the top MSPs?? Take a look at the infographic breakdown of 2022 #MSP501 winners by region >>… twitter.com/i/web/status/1…

February 3, 2023

.@SovosCompliance offers tips for how and when to revamp #partnerplans. dlvr.it/ShtDgv https://t.co/vPzajXnjee

February 3, 2023