Telephony/UC/Collaboration

Highlights

money

Private Equity-Backed Inflow Buys Contact Center Advisory Partner

Inflow purchased PeakView last year.

Job Cuts

CoreDial Layoffs to Impact More Than One-Third of Staff

The BCM One-owned UCaaS provider did not immediately respond to our inquiries about the cuts.

Call Center Contact Center

7 Future-Proofing Goals for Contact Centers in the Year Ahead

Several technologies can make an agent's work experience more productive and meaningful in 2022.

Filter by:

Voxbone SIP

Google, Zoom, Microsoft, Cisco Gold Medalists in UCaaS Software Awards

Users had great things to say about the four UCaaS vendors.

Goodbye

Microsoft Vet Jeff Turner No Longer Nextiva’s Head of Channel Marketing

Nextiva plans to continue growing the size and scope of its channel marketing organization.

You're hired

Windstream Enterprise Hires GTT, XO Vet as Head of Channel

The new channel chief will lead the next evolution of Windstream Enterprise’s channel partner program.

New

New Products, Services: Lumen, Microsoft, Dialpad, HPE Aruba, Avant, Aryaka, More

Suppliers are courting agents, MSPs and VARs to sell these offerings.

Zebra Viva Connections

Microsoft Expands Teams Viva Connections Ecosystem for Front-Line Workers

Microsoft Teams features for front-line workers are added to Zebra devices and integrations planned for Expressive, Workdays and others.

Welcome Mat

Observe.AI Hires Talkdesk, Mitel Vets as New Channel Leaders

Observe.AI will continue to expand its channel team throughout 2022.

Managed services

Abacus Group Acquisition Part of Telesystem’s Move to Managed Services

Partners will benefit from the brand awareness gains made from Abacus customers.

VoIP

Dialpad, Microsoft, RingCentral, Vonage Among IP Telephony Market Leaders

The integration of 5G technology in IP telephony systems presents new opportunities.

Chief Operating Officer COO

RingCentral, AireSpring Hire AT&T, TPx Vets as New COOs

RingCentral’s president and COO stepped down last month.

Twenty, 20

The CF List: 20 CPaaS Providers You Should Know

8×8 is here. So are Vonage and Avaya. See who else made our list and why.

money

Private Equity-Backed Inflow Buys Contact Center Advisory Partner

Inflow purchased PeakView last year.

Mergers and acquisitions

ConvergeOne Acquires Integration Partners, Expands New England, Midwest Presence

Integration Partners customers will gain expanded options to support enterprise infrastructure modernization.

new

New, Changing Channel Programs: AT&T, Verizon, AWS, N-Able, Zoom, Tech Data

Vendors are all about MDF, co-selling and partner portals these days.

HP Portfolio from CES 2022

HP Presence Will Be Present on New Commercial PCs, Workstations, Monitors

HP is optimizing its CES 2022 lineup of commercial products with its new Presence video conferencing technology.

Remote Worker, Telecommuter

Fuze Releases Platform Updates for the Hybrid Worker

Chat-based routing is among the new capabilities to enhance productivity and collaboration across distributed teams.

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