Siemens OpenScape Targets Managed Service Providers
Siemens has unveiled a virtualized contact center platform for managed service providers. The system, called OpenScape Contact Center, allows MSPs to host the software for multiple tenants. It’s slated to debut in February 2009.
I’ve got to be honest: I read the Siemens press release three times. It does a great job of describing the power and flexibility of a hosted, multi-tenant software approach. But the nuts and bults of OpenScape Contact Center — and the main benefits for customers — aren’t described that well.
Still, there’s a wealth of info about the OpenScape platform out on Siemen’s Web site. Check there for more information.