Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.

Autotask: Salesforce.com Meets Facebook?

During a quick phone chat Monday, Autotask Chief Marketing Officer Bob Vogel (pictured) caught my ear with the following statement: Autotask thinks of itself as the Salesforce.com and Facebook of managed services and IT services automation. It’s a lofty statement. And I realize Autotask faces intense competition.