Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.
Even as the Australia managed services market continues to expand, some aspiring MSPs and solutions providers in the country are hitting financial bumps and/or closing up shop. It’s a healthy reminder — seen over and over again in the global managed services market — that a rising tide doesn’t lift all boats. Here’s what’s happening in Australia.
Several of MSPmentor’s Australia readers are quick to note that three aspiring MSP-oriented companies have stumbled or imploded in recent weeks. The victims include:
Trend Micro is integrating its Worry-Free Remote Manager security dashboard with Kaseya’s remote monitoring and management tool, two sources confirm. Here’s the news, along with some bigger-picture managed security services trends involving Trend Micro and market competitors. Worry-Free Remote Manager is a free monitoring tool for Trend Micro’s channel partners. The tool gives Trend Micro […]
Life is moving pretty fast. Voicemail and email are overflowing. And we’re packing for multiple events the week of Nov. 2. Here’s a look at seven managed services blog entries we didn’t have a chance to write for the week ending Oct. 30, 2009. 7. Managed Print Heads for Home: Xerox has unveiled a managed […]
As of 10:30 a.m. eastern on Oct. 28, ConnectWise has restored service to 198 partners impacted by a Hosted ConnectWise outage, according to CEO Arnie Bellini. MSPmentor posted chatter about the outage on Oct. 27. Readers weighed in and Bellini posted an apology. So, what’s next? First, MSPmentor’s own original headline overstated the issue. Our […]
A single growing pain or real problems? ConnectWise apparently is working to restore its hosted PSA service. Problems seem to have started mid-day October 26 and there are indications full service won’t be restored until Oct. 28. Here are some of the details. Updated 10:49 a.m. eastern, Oct. 28: ConnectWise CEO Arnie Bellini informs me […]
N-able VP of Sales Mike Cullen is heading back to Australia in November 2009 for four N-able hosted conferences. Cullen isn’t the only North American MSP software executive who has been spending time in Australia this year. For most of 2009, a managed services land grab has been spreading across the land down under. Here’s […]
When we pontificated on the ups and downs of Drupal a few weeks ago, we kept hearing one thing over and over again: What about Joomla and JoomConnect? Well, here’s the deal: Joomla! (The exclamation point is part of their name), a free and open modular content management system, is compelling on its own. But […]
As we mentioned briefly, Spiceworks, the free ad-supported remote services platform, has wrapped up the Spiceworld Austin 2009 conference. The biggest news to come out of the event was hundreds of free IT plug-ins for their purported 775,000-strong Spiceworks user base, which spans IT managers and service providers. Here’s the deal. The plug-ins, available here, […]
I need to make sure the following blog entry is in the proper context: Many managed service providers continue to grow and thrive. We’ll be sharing some early data points from our ongoing MSPmentor 100 research over the next few days. But this little anecdote is important to note: A few folks allege that 10 […]
For the first time in about three months, our blogger team was off the road this week. In theory that means we kept up with our email and managed services news tips. But in reality, there’s still plenty of chatter we didn’t have time to cover. Here are the seven managed services blog entries we didn’t have time to write for the week ending Oct. 23.
The N-able Partner Summit wrapped up Oct. 16. But I’m still organizing some thoughts based on interviews with a range of N-able executives and partners — including conversations with N-able CEO Gavin Garbutt and VP of Sales Mike Cullen. Here are some quick thoughts, including the state of N-able’s finances and potential long-term IPO aspirations.
Spiceworks, a free networking monitoring and management tool, has caught Dell’s attention. Spiceworks, which claims to have 750,000 users, increasingly targets the managed services market. And Dell has taken notice. Here are some quick observations.