RMM/PSA

How to Measure Your Performance Against Peer MSPs

• April 28, 2009

Chances are, you closely track your service levels and key business metrics. And you try to improve against those internal metrics each month. But what if there was a way to measure your performance and your customer environments against hundreds of other managed service providers? That scenario may soon be possible for Ingram Micro Seismic’s partners. Here’s how.

Can MSPs Really Partner Their Way to Profits?

• April 26, 2009

In the managed services market, a growing number of MSPs are partnering up and coordinating their business engagements.  This so-called MSP-to-MSP Collaboration is the central topic for our May 13 webcast. Here are some more details. First, some full disclosure: Autotask is sponsoring the webcast, which is designed to show MSPs how they can partner […]

Kaseya Connect 2009 User Conference: Sold Out

• April 24, 2009

Despite the recession, managed services conferences hosted by vendors seem to be maintaining their momentum. The latest case in point: The upcoming Kaseya Connect user conference — which typically attracts more than 250 MSPs and corporate IT managers — is sold out for 2009, according to Kevin McGuirk, executive VP of corporate marketing for Kaseya. […]

PSA Software: Standard Operating Procedure?

• April 23, 2009

N-able, Peers Bolster Managed Services Business Education

• April 22, 2009

Question: When do you know a technology industry is starting to grow up? Answer: The technology vendors themselves begin to offer vendor-neutral business education. The latest case in point involves N-able, which has launched online training tools called Business e-Training Essentials. Here’s a bit more about N-able’s move based on a phone chat with CEO Gavin Garbutt (pictured), and the broader MSP education market.

Managed Services Software Mergers: Who Will Fire the First Shot?

• April 10, 2009

Picture this: You compete in an emerging, fast-growth software market. The highly fragmented industry is filled with multiple,  successful software companies. Most of the companies are relatively small and privately held. Suddenly, industry growth rates slow a bit amid the recession. So, what happens next? Mergers and acquisitions. That’s the scenario facing the managed services software market.

First Look: ConnectWise TV, Plus Competition With Autotask

• April 6, 2009

Talk about going to extremes. MSPmentor started last week at the Autotask Community Live conference, and we ended the week touring ConnectWise, and participating in a ConnectWise TV segment recording. Publicly, Autotask and ConnectWise are fierce rivals and extreme opposites in the professional services automation (PSA) market. But privately, there are actually some similarities between […]

Autotask Community Live: Four Keynote Highlights

• March 30, 2009

During the Autotask Community Live conference in Nashville, Tenn., Autotask CEO Bob Godgart disclosed some company financial milestones. Godgart also described how Autotask hopes to eliminate the walls between managed service providers (MSPs) and corporate IT. Here are four quick highlights from Godgart’s keynote. 4. Two Tools Worth Noting: Godgart described a new Outsource Management […]

Autotask Conference Preview: 5 Anticipated Discussion Points

• March 27, 2009

Autotask: Go Big, Go Global, And Tweet All the Way

• March 22, 2009