RMM/PSA

Autotask Go! Now Has Single User License Option

• October 5, 2009

It’s not a per-user price cut. But Autotask has found a way to lower the barrier of entry for Autotask Go!,  the company’s cloud-based professional services automation (PSA) software. Specifically, Autotask Go! is now available in a single user license of $29. Here are some details above the move, plus some thoughts on the cloud […]

Seven Managed Services Blog Entries I Didn’t Have Time to Write: Oct. 2

• October 2, 2009

I arrive at SMB Nation Fall (Las Vegas) in a few hours. Before I turn my attention to the trade show, I wanted to offer up a few managed services items culled from my inbox. So, here are the seven managed services blog entries I didn’t have time to write for the week ending Oct. 2. […]

Autotask vs. ConnectWise: Who’s Got Cloud?

• September 30, 2009

I apologize — in advance — for once again positioning ConnectWise and Autotask against each other. It’s not my mission in life. But the rival PSA (professional services automation) software providers continue to counter each other on a range of fronts. The latest move: ConnectWise announced a cloud-based platform today.

Kaseya’s SaaS Cloud: Coming In October

• September 29, 2009

Kaseya continues to put the final polish on its next major software platform — which will include on-premise and SaaS (software as a service) components. But the company is rethinking whether to call a major new release Kaseya 6, according CEO Gerald Blackie. Here’s more on Kaseya’s branding and launch strategy. According to an email […]

MSPs Successfully Target Midmarket Customers

• September 28, 2009

When managed service providers say they target midsize customers, the statement can mean many things. In one scenario, the MSPs remotely manage midsize corporate networks. In another scenario, the MSPs resell remote monitoring and management software into midmarket IT departments, and therefore develop new business relationships with midmarket customers.

Seven Managed Services Blog Entries I Didn’t Have Time to Write: Sept. 25

• September 25, 2009

Another week of travel is over. Amy Katz (my business partner) and I spent much of the week in Boston at meetings. Great conversations. But my inbox is filled with news tips and chatter that I haven’t had a chance to cover yet. So, here are the seven managed services blog entries I didn’t have […]

AT&T Remotely Supports 100,000 Small Businesses

• September 23, 2009

AT&T’s Tech Support 360 service — positioned as a virtual helpdesk for small businesses — has attracted more than 100,000 small business customers since its launch in late 2008. Next up, AT&T plans to work more closely with Intel vPro technology in 2010. In the meantime I wonder: Are small MSPs running into AT&T in the managed services market?

LogMeIn Talks Up Managed Services Market

• September 23, 2009

LogMeIn, one of the few software companies to launch an IPO (initial public offering) in 2009, has started talking much more regularly about managed services and reducing truck rolls for VARs. The latest example involves LogMeIn’s decision to support Intel’s vPro Remote PC Assist Technology (RPAT). Here are the details.

NTRglobal: Five Moves Worth Watching

• September 18, 2009

I spent some time on the phone Sept. 17 with Andrew Harsch, VP of marketing for NTRglobal. The company, which specializes in remote support and remote control software, announced a major move in the government vertical this week. But I wanted to ask Harsch a range of questions about NTRglobal’s partner strategy — both with […]

Tigerpaw Software Hits the Road

• September 16, 2009

Tigerpaw Software, which competes with Autotask and ConnectWise in the PSA (professional services automation) market, is taking its training efforts on the road. Admittedly, we rarely blog about vendor-led road shows on MSPmentor. But Tigerpaw’s decision to hit the road caught my attention. Here’s why.

MSPs: Time for a Financial Management Dashboard?

• September 15, 2009

Imagine if there was a single financial management dashboard that allowed MSPs to track their health — and also compare their health to the overall MSP and solutions provider community. Sound compelling? CoreConnex and Service Leadership Inc. are working on such a dashboard strategy. Here’s the scoop.

GroundWork Launches Hub for Open Source Monitoring Developers

• September 15, 2009

Many of the top remote monitoring and management (RMM) tool providers rely on traditional closed source development models. But GroundWork Open Source is trying to disrupt the RMM market with a new online hub for open source monitoring developers and IT administrators.

ConnectWise and Autotask: Evaluating Acquisitions (And Each Other?)

• September 15, 2009

ConnectWise CEO Arnie Bellini and Autotask CEO Bob Godgart are scouring the software market for potential acquisitions. And each CEO says they’d consider buying the other company. To be clear: I think this is more talk than action. But the talk provides clues about where the MSP and PSA (professional services automation) markets are heading. Here’s the scoop and some analysis for managed service providers.

CoreConnex Exits PSA Industry; Transitions ConnexIT MSPs to ConnectWise

• September 14, 2009

CoreConnex is getting out of the PSA (professional services automation) business, but the company doesn’t want to leave managed services providers (MSPs) and VARs stranded. The company has developed a strategy to transition PSA customers to ConnectWise. Here’s the scoop — and the bigger story about managed services industry consolidation.

Do Start-Up MSPs Prefer SaaS and Hosted Options?

• September 2, 2009

Back on Aug. 19, we asked MSPmentor readers the following question: If you were launching a managed services provider (MSP) from scratch, what type of RMM (remote monitoring and management) and PSA (professional services automation) tools would you embrace? Although it wasn’t a scientific survey, 345 readers participated and most said they’d leverage pure SaaS (software as a service) options rather than on-premise options. Here’s a quick look at results.

Question: If you were launching an MSP from scratch, what type of RMM and PSA tools would you select?