Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.
What’s behind the move? MSPSN CEO Amy Luby (pictured) offered some thoughts to me over email.
Autotask today is expected to announce upgrades to Autotask Pro and Autotask Go!, the company’s family of professional services automation (PSA) Software.
The software helps VARs and managed service providers to establish, monitor and track service response goals, as well as manage Service Level Agreements, according to Autotask.
The upgrades, expected to be released today through Autotask’s Software as a Service (SaaS) design, allows Autotask’s 25,000 current users to take the following steps:
When it comes to partnering in the managed services market, the Ingram Micro Seismic team doesn’t appear to be playing favorites. In addition to working closely with Autotask, Ingram is now reaching across the aisle to work with ConnectWise — one of Autotask’s top professional services automation (PSA) software rivals.
At the ConnectWise Partner Summit in Orlando, Fla., vendors continue to connect the dots between disparate managed services systems. For example:
When the ConnectWise Partner Summit kicks off this week in Orlando, Fla., I’ll be sitting down with managed service providers and vendors to gather their observations. Roughly 700 MSPs are expected to attend the event. Here are five key trends I expect to track at the conference.
When ConnectWise and Kaseya announced new cross-company efforts earlier today, it made me wonder: Which managed service platform providers are best positioned to sit at the middle of the MSP universe? First, let me tell you a little about the ConnectWise-Kaseya relationship. Then, I’ll share a few theories about how the MSP platform universe is […]
Do IT Smarter is doing it. Ingram Micro Seismic is doing it. The Utility Company is doing it. And now NetEnrich is doing it. I’m referring to the increasingly popular “Master MSP” business model, where VARs leverage software as a service (SaaS), and a third-party partner hosts and coordinates the VAR’s managed services platforms. Here’s […]
The writing has been on the wall for several weeks. MSPmentor told Microsoft partners in March that managed service providers needed to master — or at least explore — hosted versions of Microsoft Exchange Server, Dynamics CRM and SharePoint. Now, Ingram Micro’s Seismic team is hoping to accelerate MSP moves to those hosted applications. Here’s […]
The managed services ecosystem continues to mature rapidly, as platform providers and software-as-a-service (SaaS) specialists ink new partnerships that extend their respective offerings. The latest case in point: Online backup specialist CompuVault Inc. is now a certified vendor for Level Platforms’ MSP offering. Here’s how the deal fits into the larger MSP picture.