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 Channel Futures

Technologies


Rise of Managed Services Middleware, Part II

  • Written by Joe Panettieri 1
  • April 8, 2010
Back in January (2010), I told MSPs a bit about the emerging managed services middleware market. Fast forward to the present, and MSP middleware -- glue that holds multiple applications together -- is back on MSPmentor's radar.

Back in January (2010), I told MSPs a bit about the emerging managed services middleware market. Fast forward to the present, and MSP middleware — glue that holds multiple applications together — is back on MSPmentor’s radar. The reason: Travis Austin (pictured) at MSPintegrations is working on a few surprises that should surface at the Autotask Community Live conference in Miami (April 18-20). Here are the details.

Well, actually, I can’t share all the details right now — because I’m still confirming them. But here’s some background.

During the 1990s, middleware from IBM, BEA Systems, Oracle and other big software providers tied together disparate applications. Now the trend is repeating itself in the managed services market.

Sources say MSPintegrations is working on a range of projects, including a few applications that will plug into Autotask. Austin declines to mention the projects by name but he shared some background details with me via email.

“We are working on a number of integrations, utilizing existing and emerging APIs to connect cloud platforms in ways which will help to increase efficiency and reduce the workload needed to run an MSP’s business day-to-day,” Austin wrote.

Can Austin point to any real customer deployments? Apparently yes. He notes:

“We have also completed a number of custom workflows related to data migration and synchronization. One example is a multi-national telecommunications company who uses Autotask for a very specific portion of their operations but they use it on a global level.

They do all of their account management via other systems, and were paying someone to run Excel imports and exports between their other systems and Autotask on a daily basis. We created a workflow which allows them to FTP an Excel file into a particular directory, and we pull that file daily, parse it apart, and shove the data into Autotask automatically.

Then, at the end of the month, we pull some very precisely formatted data queries and export those to an Excel file, and place them in the FTP directory for the system to capture and add as a batch to their first system.”

(I must be starting to cover the managed services market a bit too closely because I actually understand Austin’s points.)

So what’s next from Austin and MSPintegrations? He writes:

“We have gotten requests to keep data synchronized between two different Autotask instances, to create workflows to allow an MSP’s customers to order some resold service and have that service automatically provisioned in the resold system and added to a contract in Autotask, and have done some consulting to help companies take more advantage of their Autotask systems, as well.”

Austin and Karl Palachuk will be hosting a preday session before Autotask Community Live officially starts. I’ll try to pin Austin down for more middleware examples during the conference.

Sign up for MSPmentor’s weekly Enewsletter, Webcasts and Resource Center. And follow us via RSS; Facebook; Identi.ca; and Twitter. Plus, check out more MSP voices at www.MSPtweet.com.


Tags: Agents Cloud Service Providers MSPs VARs/SIs Cloud Data Centers RMM/PSA Technologies

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4 comments

  1. Avatar Mark Crall April 9, 2010 @ 12:31 pm
    Reply

    Travis and team have done some amazing things to tie cloud based management systems to Autotask. We at Autotask continue to encourage and support anyone who would like to leverage our open API to deliver IT services, better.

  2. Avatar Joe Panettieri April 9, 2010 @ 1:55 pm
    Reply

    I think MSPintegrations and Directive Technology Integrators (JoomConnect) are onto something. I realize not all MSPs have internal application development expertise. But it seems to me the application layer has always been the most lucrative layer of the IT industry. Or am I wrong?
    -jp

  3. Avatar Mark Rouleau April 9, 2010 @ 2:44 pm
    Reply

    I have personally hired Travis to come to Las Vegas and assist itech with our Autotask integrations. Travis and his deep knowledge of Auto task has help us make significant changes to our company which equates to increase productivity and revenue. I would recommend engaging with Travis with any integration or Autotask questions.
    Travis seems to have a knack for looking from outside the box and bringing a visionary approach to our business model.

  4. Avatar Chris Martin April 14, 2010 @ 9:46 am
    Reply

    Can i miss this opportunity? Nope!

    GFI MAX RM now integrates easily with Autotask via their API.

    Setup up 2 minute, tickets automatically created closed in both GFI MAX RM amp; Autotask. And more, and further developments/enhancement coming in short term.

    More info here – http://www.gfi.com/ddt/tech/autotask-integration-gfi-max-rm.pdf

    Chris Martin
    GFI MAX
    Easy, Affordable Tools for IT Support
    http://www.gfi.com/max

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