Let’s face it: Some resellers and VARs (value-added resellers) are never (repeat: NEVER) going to make a complete move to managed services and a recurring revenue model. Still, N-able wants to give those traditional solutions providers a taste of remote management with a new tool and hosted service called N-supportPro. Here are some early details.

I first heard rumblings about N-supportPro at N-able‘s 2008 partner summit. At the time N-able insiders mentioned a clear gap in the market: While successful MSPs were proactively managing customer networks from afar, many traditional resellers (A) needed remote management tools but (B) weren’t really ready to become full-blown MSPs.

That’s where N-supportPro enters the picture. According to a an N-able press release issued today:

Still, launching a remote management tool for the masses can be a tricky effort. If N-able positioned the tool as an “entry level” offering, some folks might think it’s a stripped-down offering with limited capabilities. (Anybody else remember botched ‘entry-level’ IT products like NetWare Lite?)

In order to pump up N-supportPro, N-able claims:

Does N-supportPro work as advertised? Will traditional resellers and VARs embrace the tool? I’ll leave that for readers to decide. But I am interested to know if readers think there’s a market for this tool.

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