LANDesk Offers Self-Help Desk Service for End Users

Written by CJ Arlotta
April 18, 2013

LANDesk Software has made another recent move toward providing a more accessible end-user experience, while maintaining power and control for MSPs.

IT service management company LANDesk Software has enabled IT self service for mobile devices in the most recent update of its LANDesk Service Desk, version 7.6. That means that end-users can now access Service Desk from mobile devices such as tablets and smartphones anytime and anywhere. Here are the details.

The update lets end users access logs and track interactions with the Service Desk, view information, and perform actions required for IT or business processes. The solution aims to reduce the workload for MSPs by providing end user access to troubleshooting tips and suggestions for solving common issues.<

According to the company, the following Mobile Self Service capabilities are also included in the update:

a user Interface (UI) that provides a consumer-standard experience;
the ability to publish and present personalized, relevant real-time summaries of key data, allowing rapid distribution of IT/business information to end users wherever they are;
adherence to service desk process and policy;
no need to install a client or synchronization the system; also, service desk supports all major operating systems and runs on any browser;
accessibility by group or role, ensuring control of the service delivery; and
scalability and flexibility to ensure that Service Desk can grows with the business.

"We recognize that today’s workforce expects the convenience of being able to work in the way that suits them," said LANDesk Software CEO Steve Daly in a prepared statement. "With the Mobile Self Service functionality of Service Desk 7.6, we’ve given end users continued access to work anywhere, from any device, whenever they need to, through this functionality. This increase in productivity doesn’t just impact the end user but it also positively impacts the productivity of the IT department."

He added that IT will be able to focus more on service improvement and quick solutions by enabling the end user with the company's solution.

For more information on the company's solution, visit the LANDesk website.

The company unveiled Management Intelligence for Microsoft (NASDAQ: MSFT) System Center earlier this month at Microsoft Management Summit 2013. This new LANDesk offering allows MSPs and customers to manage software licenses and hardware lifecycles. MSPs can also aggregate and analyze manufacturer, vendor and reseller data to drive better IT and business decisions.