As some MSP software companies leap from North America into Europe and beyond, HoundDog Technology has done the opposite. Headquartered in Dundee, Scotland, HoundDog is exporting its software as a service (SaaS) business model to MSPs across North America (and beyond).

To learn a bit more, I traded email with HoundDog‘s Chris Martin. Here’s our exchange:

MSPmentor: A video description on YouTube says over 1700 IT support companies and MSPs leverage HoundDog. Is that figure accurate? When did the product first ship? I’d like to get a feel for deployment trends.

Martin: Actually, I think the 1700 [figure] is out of date;, it’s probably a good bit more than that now. HoundDog launched 2003.  It’s always been a SaaS-based, single system architecture and built from the get go by MSPs for MSPs.

We’ve more than doubled our customer base in the last year (almost exclusively MSPs, but few mid-sized corporates seem to have picked us up, even although we have not marketed to them).

Our offering is 100% SaaS and I think the ease of deploying coupled with zero maintenance is a big reason folks could be choosing us over/ or leaving some of the more well-known providers. Interestingly we’ve more than quadrupled the amount of end devices we monitor, manage and support for IT companies. Last count about 25,000 networks.

MSPmentor: What are your fastest growing regions (in terms of countries)? And which countries have the largest installed base of HoundDog customers?

Martin: I checked with our sales guys and our fastest growing regions are  North America, &  Australia. We traditionally have a strong presence in Europe (particularly the UK & Ireland, France & Germany) and see growth in Eastern Europe, BeNeLux & Scandinavia.

MSPmentor: Are you working with any other software or hardware companies on partnerships or alliances?

Martin: We have a bunch of integrations with others software, AutoTask for example. We also integrate with all of the major AV/Backup vendors. We don’t really run/hunt with any other partners, we prefer MSPs to select HoundDog on its own merits stay largely independent. But of course, we’re always trying to do better and I wonder if we shouldn’t be trying to forge alliances.

Signing Off

That ends my email exchange with Martin. If you have additional questions don’t be shy.

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