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 Channel Futures

Technologies


HoundDog Doubles MSP Customer Base

  • Written by Joe Panettieri 1
  • June 9, 2009

As some MSP software companies leap from North America into Europe and beyond, HoundDog Technology has done the opposite. Headquartered in Dundee, Scotland, HoundDog is exporting its software as a service (SaaS) business model to MSPs across North America (and beyond).

To learn a bit more, I traded email with HoundDog‘s Chris Martin. Here’s our exchange:

MSPmentor: A video description on YouTube says over 1700 IT support companies and MSPs leverage HoundDog. Is that figure accurate? When did the product first ship? I’d like to get a feel for deployment trends.

Martin: Actually, I think the 1700 [figure] is out of date;, it’s probably a good bit more than that now. HoundDog launched 2003.  It’s always been a SaaS-based, single system architecture and built from the get go by MSPs for MSPs.

We’ve more than doubled our customer base in the last year (almost exclusively MSPs, but few mid-sized corporates seem to have picked us up, even although we have not marketed to them).

Our offering is 100% SaaS and I think the ease of deploying coupled with zero maintenance is a big reason folks could be choosing us over/ or leaving some of the more well-known providers. Interestingly we’ve more than quadrupled the amount of end devices we monitor, manage and support for IT companies. Last count about 25,000 networks.

MSPmentor: What are your fastest growing regions (in terms of countries)? And which countries have the largest installed base of HoundDog customers?

Martin: I checked with our sales guys and our fastest growing regions are  North America, &  Australia. We traditionally have a strong presence in Europe (particularly the UK & Ireland, France & Germany) and see growth in Eastern Europe, BeNeLux & Scandinavia.

MSPmentor: Are you working with any other software or hardware companies on partnerships or alliances?

Martin: We have a bunch of integrations with others software, AutoTask for example. We also integrate with all of the major AV/Backup vendors. We don’t really run/hunt with any other partners, we prefer MSPs to select HoundDog on its own merits stay largely independent. But of course, we’re always trying to do better and I wonder if we shouldn’t be trying to forge alliances.

Signing Off

That ends my email exchange with Martin. If you have additional questions don’t be shy.

Follow MSPmentor via RSS; Facebook; Identi.ca; and Twitter. And sign up for our Enewsletter; Webcasts and Resource Center.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Cloud RMM/PSA Strategy Technologies

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4 comments

  1. Avatar Jeannine Edwards June 9, 2009 @ 8:04 pm
    Reply

    Hey there Joe –
    the HoundDog folks are also working on their integration with ConnectWise…we hope their looking to be finished and ready to roll in the next month to six weeks.
    j. 🙂

  2. Avatar Thomas Fox June 9, 2009 @ 9:53 pm
    Reply

    Yay, that’s fantastic news Jeannine. I’ve been a Hounddog customer for a while, but we haven’t really deployed it since the integration isn’t there yet. Glad to hear it’s on the way. Tom

  3. Avatar Chris Martin June 10, 2009 @ 4:50 am
    Reply

    Hi Jeannine,

    You’re right! … along with other new features, enhancements and improvements. We’ll announce them in our roadmap.

    Chris Martin
    HoundDog Technology
    Easy, Affordable Tools for IT Support.

  4. Avatar Evan Siegel June 10, 2009 @ 1:35 pm
    Reply

    Hi Chris,

    I’m the VP of Biz Dev for a PSA in Boston. We’re expanding our integration efforts with other MSPs ie. Level, N-Able and Kaseya. I’d love the chance to speak with you more about Hound Dog. I’ve been hearing a lot of good things from our customers and prospects about your service.

    Evan Siegel
    Karisoft Corportation
    877-KARISOFT

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