https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Technologies


Dell Sends Letter to Managed Service Providers

  • Written by Joe Panettieri 1
  • March 31, 2008
Sorry for being so "Dell-centric" on our Web sites today, but a conversation I had with Dell's Channel VP Greg Davis has triggered multiple posts. The latest: Davis and Michael Menegay, Global Director of Dell Managed Services, today sent a jointly signed letter to managed service providers. The letter provides MSPs with an update on:

  1. Dell's Managed Services Partner Certification, with more details about plans for the Everdream platform

Sorry for being so “Dell-centric” on our Web sites today, but a conversation I had with Dell’s Channel VP Greg Davis has triggered multiple posts. The latest: Davis and Michael Menegay, Global Director of Dell Managed Services, today sent a jointly signed letter to managed service providers. The letter provides MSPs with an update on:

  1. Dell’s Managed Services Partner Certification, with more details about plans for the Everdream platform
  2. Dell’s own Managed Services for small business plans, with more details on Dell’s intention to test managed services with selected small businesses
  3. Future communications. Dell is planning a Web seminar the week of April 21 to continue the conversation with partners.

Here is some analysis, along with a link to let you read the entire letter for yourself.

The letter mentions that the Dell MSP certification program has been “enhanced to include Dell’s desktop and remote device management services (enabled by the recently acquired Everdream technology).”

Everdream’s platform spans electronic software distribution, patch management, remote asset discovery, asset management, data encryption, online backup, software licensing and remote administration for desktop and notebook systems, the letter notes.

To support those capabilities, Dell has added an MSP certification track for the company’s desktop and remote device management services. The effort complements Dell’s enterprise monitoring services (based on the Silverback Technology acquisition), Dell asserts.

Existing Everdream partners who register before May 15, 2008 will be “grandfathered” into the Dell MSP desktop remote management certification program, notes the letter.

Managed Services Update

Davis and Menegay also say Dell soon will start a limited pilot in Dallas, TX selling small businesses basic remote monitoring and remediation services using Dell’s enterprise monitoring services. Dell will look to expand this pilot over the course of 2008 in the Americas, Europe and Asia Pacific regions as feedback dictates, Davis adds.

“There will also be opportunities for partners to participate in the pilot, and we will provide details in the coming months,” Davis and Menegay wrote.

Reason to Worry?

At first glance, that was the thorniest section of the letter. Yes, Dell is testing managed services directly with customers. But don’t forget: so is just about every traditional high-tech company.

Symantec, for one, promotes its Symantec Protection Network as a SaaS platform for partners. But customers can sign up for it directly. And hundreds of Microsoft Dynamics partners expect to cooperate — and compete — with that software giant in the hosted CRM market.

But Dell will likely evoke extra skepticism from some partners, since the company’s history is so deeply rooted in direct sales.

In the close of the letter, Davis and Menegay say Dell will host a managed services partner webinar the week of April 21 to discuss recent progress and future directions.

Here’s a complete look at the letter from Dell to Managed Service Providers.

Dell, Silverback and Everdream partners: What’s your reaction to the letter?

Related Coverage:

  • March 31, 2008: Dell Recruits 6,200 Partners; Strategy Update
  • March 31, 2008: Dell Prepping IdeaStorm for Partners? (from TheVARguy.com)
  • March 28, 2008: Dell Signing Up 300 Partners per Week (from TheVARguy.com)
  • March 27, 2008: Is Dell Too Obsessed With HP? (from TheVARguy.com)
Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Cloud Sales & Marketing Technologies

Related


  • Disaster Recovery
    Disaster Recovery Planning Includes Ensuring That Data Can Be Recovered
    Here’s how to ensure that your disaster recovery solution will work when it matters.
  • 2021 Channel Influencer Awards
    Spoiler alert: COVID-19 is not the Channel Influencer of the Year.
  • Security Merger
    Palo Alto Networks Unveils Bridgecrew Acquisition, Prisma Access 2.0
    Bridgecrew is a pioneer in shift left, focusing on infrastructure as code (IaC).
  • Tactical Threat Intelligence Has a Critical Place in a Layered Cybersecurity Strategy
    Tactical threat intelligence typically focuses on the latest methods threat actors are using to execute attacks.

3 comments

  1. Avatar SBSC #38; MSP Buzz raquo; Blog Archive raquo; Dell#8217;s MS April 3, 2008 @ 10:54 am
    Reply

    […] I received a comment from Joe Panettieri (of MSPmentor) linking me back to this very informative blog about a recent letter from Dell to MSPs.  Joe#8217;s blog and the letter are worth a read.  […]

  2. Avatar Josh Clifford April 4, 2008 @ 1:28 am
    Reply

    Hey Joe,

    I hate to stir the pot but I am curious if you can ask your Dell contacts how many more of this type of email I should expect my clients to receive direct from Dell??

    http://smbitpros.com/2008/04/04/dell-managed-services-marketing/

    In all seriousness, Dell is marketing direct and the channel has no protection currently that I can see. I would love to know your thoughts.

    Josh Clifford

  3. Avatar Joe Panettieri April 4, 2008 @ 9:58 am
    Reply

    Josh: Don’t apologize for stirring the pot. This site is all about driving healthy discussion between MSPs, and between MSPs and the vendor community. I expect to speak with Dell’s Managed Services team regularly and will bring this up next time I speak with them. Let our readers know if there are other questions/issues you’d like raised.

    For those who haven’t followed MSPmentor and our sister blog, The VAR Guy, our Dell channel coverage has generally given Dell the benefit of the doubt. Also, we’ve been bullish about Dell’s decision to embrace open source options (example: Ubuntu Linux preloads on PCs). But our perspectives certainly warrant debate and feedback from readers.

    Thanks for weighing in, Josh.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Juniper Networks Rolls Out Paragon Automation for 5G, Multicloud
  • Companies Seek IT Security Resellers with Technical Know-How
  • Ecosystem Report Outlines Opportunities for Microsoft Partners
  • M&A Activity in Tech Sector Is Booming, Shows No Sign of Slowing

Galleries

View all

Threat Protection Vendors: Why MSSPs Have to Ramp Up Efforts Right Now

February 23, 2021

Industry Perspectives

View all

The “Roaring 20s” Are Coming

February 25, 2021

Three Ways MSPs Can Improve Supply Chain Security

February 24, 2021

SASE: The Key to Mitigating Business Transformation Risk

February 22, 2021

Webinars

View all

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

In Case of Emergency: The Importance of Proactive Critical Event Management

February 23, 2021
  • 1

White Papers

View all

Ready To Add Cutting Edge IoT Solutions To Your Portfolio?

February 25, 2021

What Is The Value Of Distribution For The Internet Of Things?

February 25, 2021

The Internet of Things (IoT): Where do You Begin?

February 25, 2021

Upcoming Events

View all

Channel Partners Virtual

March 2, 2021 - March 4, 2021

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

.@PaloAltoNtwks unveils latest NextWave #partnerprogram. #cybersecurity dlvr.it/RtVngg https://t.co/bBkobGzjgD

February 26, 2021
ChannelFutures

.@JuniperNetworks is building synergies between the solution sets it acquired last year. dlvr.it/RtVdVL https://t.co/d21FcnLEai

February 25, 2021
ChannelFutures

.@Arcserve and @StorageCraft to merge, expanding both #dataprotection vendors' market from #SMB to enterprise.… twitter.com/i/web/status/1…

February 25, 2021
ChannelFutures

The golden age of the #Channel is here. @ComcastBusiness #dataconnectivity #SDN #desktop #security #UCaaS #IoT… twitter.com/i/web/status/1…

February 25, 2021
ChannelFutures

.@OneLogin hires @pulsesecure, @Juniper Networks vet as VP of global channels. #cybersecurity dlvr.it/RtVThK

February 25, 2021
ChannelFutures

.@Fortinet loses another channel vet, this time to @DeepInstinctSec. #cybersecurity dlvr.it/RtVR1t https://t.co/XvY0UQDzQL

February 25, 2021
ChannelFutures

Ready To Add Cutting Edge IoT Solutions To Your Portfolio? Read this white paper to learn how! @GetWirelessLLC… twitter.com/i/web/status/1…

February 25, 2021
ChannelFutures

What Is The Value Of Distribution For The Internet Of Things? This white paper will tell you @getwirelessllc… twitter.com/i/web/status/1…

February 25, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X