Zoho Adds Survey to Portfolio of Cloud Applications

Written by Jessica Davis 1
July 3, 2013

Zoho has added an online survey tool to its portfolio of online applications. Aptly named Survey, the tool enables users to create, deploy, collect data from, and gleen insights from online surveys. Zoho is pitching it as a customer service tool for business.

Cloud application provider Zoho is rolling out another new service, Zoho Survey, designed to let users create online surveys and collect feedback from customers, the company has announced. Here are the details.

Zoho’s most recent offering boasts integrations with MailChimp and Zoho Campaigns for survey distribution, plus auto optimization for display on Android and iOS devices. Organizations can create and publish surveys, and view reports on web browsers and via a native iPad app.

“Zoho Survey rounds out our suite of business applications with a very practical, powerful tool that lets Zoho users find out what their customers are thinking and what’s important to them,” said Raju Vegesna, Zoho evangelist, in a prepared statement. “Zoho Survey is designed for use by anybody who needs input and feedback from any audience, whether inside the company or outside.”

The new application provides templates and themes that make it easy to quickly get up to speed, plus extensive customization capabilities, the company said. Question types include multiple choice, ratings, text boxes and more, plus custom logic to surveys at the question level and page level.

Pre-Built Features

Survey also comes with pre-built integrations to social media tools including Facebook, Twitter, LinkedIn and Google+.

Survey also offers built-in reports and charts to help users find insights in the results. Survey data can be viewed in Zoho Sheet or exported to Google Drive or exported in other standard formats such as .CSV or .PDF.

Zoho Survey is also integrated with Google Apps and is available in the Google Apps Marketplace immediately. The Free Edition includes unlimited surveys and up to 15 questions and 150 responses per survey. Other pricing includes the Standard Edition which is $19 per month with unlimited surveys, unlimited questions and up to 2,000 responses per month; and The Professional Edition, $180 per year with unlimited surveys, unlimited questions and unlimited responses.

Zoho Survey is offering the following promotion: users who invite three friends to Zoho Survey get a free, three-month subscription to the Zoho Survey Standard Edition. Users can refer up to 12 friends for up to 12 months of Zoho Survey for free, the company said.

Zoho is a privately-held company that also owns the ManageEngine IT management business.